Customer Service Representative

Employee Relations Associates, Inc.; Bessemer (AL); On-site; USD 22,000 - 30,000; Part time

Job summary

Employee Relations Associates, Inc. is seeking a Customer Service Representative to provide exceptional support to customers, business partners, and drivers in a fast-paced environment. You will handle inquiries via phone and email and resolve issues with professionalism.

The role requires strong communication, Microsoft Office proficiency, and the ability to multitask while maintaining high service levels. This contract position offers schedule Friday–Monday and a competitive hourly pay.

Qualifications

• Experience with Microsoft Office including Word, Excel, PowerPoint, and/or MS Project.
• Strong customer service and communication skills.
• Ability to identify issues, determine appropriate solutions, and follow through to resolution.
• Strong organizational and multitasking skills.
• Ability to work effectively in a fast-paced, changing environment.
• Positive, accountable, team-oriented approach.
• Ability to remain calm and professional when handling customer concerns.

Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints professionally and effectively.
• Diagnose, assess, and resolve customer issues.
• Monitor delivery route progress and communicate updates as needed.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.
• Work collaboratively with internal teams, customers, business partners, and drivers.
• Maintain a high level of service while managing multiple priorities.

Skills

Microsoft Office

Customer service

Communication

Organizational skills

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Job description

Position Overview

We are seeking a Customer Service Representative to provide exceptional support to customers, business partners, and drivers. The ideal candidate will be comfortable working in a fast-paced environment, handling multiple priorities, resolving customer issues, and collaborating with internal teams.

Key Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints professionally and effectively.
• Diagnose, assess, and resolve customer issues.
• Monitor delivery route progress and communicate updates as needed.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.
• Work collaboratively with internal teams, customers, business partners, and drivers.
• Maintain a high level of service while managing multiple priorities.

Required Qualifications

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and/or MS Project.
• Strong customer service and communication skills.
• Ability to identify issues, determine appropriate solutions, and follow through to resolution.
• Strong organizational and multitasking skills.
• Ability to work effectively in a fast-paced, changing environment.
• Positive, accountable, team-oriented approach.
• Ability to remain calm and professional when handling customer concerns.

Preferred Qualifications

• High school diploma or equivalent.
• 1+ year of related experience, preferably in a call center or customer service environment.
• Experience supporting customers in a high-volume environment.
• Experience with delivery, transportation, or logistics operations is a plus.

Customer Service Representative

Location: Bessemer, AL
Job Type: Contract
Pay Rate: $18.75/hr
Schedule: Friday–Monday, 7:00 AM–6:00 PM

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