Customer Service Pro - Fast-Paced Support with Weekly Pay

Staffmark Group; Santa Ana (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Fair Weekly pay you can count on

Medical, dental, and vision coverage

Optional 401(k)

Referral bonuses

Great people

Job summary

Staffmark Group in Santa Ana, CA is hiring a Customer Service Representative to handle inbound and outbound calls, emails, and chats, delivering helpful solutions and keeping customers informed.

The role emphasizes a positive attitude, quick learning, and teamwork in a fast-paced environment; wage range is $23.00-$33.00 per hour with benefits. Applicants should have a high school diploma or GED; prior call center experience is a plus, with strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Experience in customer service or call center is a plus.
• Clear spoken and written communication skills.
• Patience and empathy under pressure.
• Tech-savvy and able to multitask in systems.
• Reliable and punctual.
• Strong listening skills and solution-first mindset.
• Ability to work in fast-paced, team-driven environment.

Responsibilities

• Do inbound and outbound calls and assist customers with questions, orders, and issues
• Handle emails and live chats with a helpful, can-do attitude
• Troubleshoot problems and find fast, friendly solutions
• Document all customer interactions clearly and accurately in the system
• Stay up to date on product knowledge, services, and system updates
• Escalate complex issues to supervisors when needed
• Follow up on customer concerns to ensure satisfaction
• Meet daily performance goals for call volume, resolution time, and quality
• Collaborate with teammates to keep things running smoothly
• Represent the company with professionalism and positivity-every time

Skills

Clear communication

Patience and empathy

Tech-savvy

Active listening

Team player

Calm under pressure

Education

High school diploma or GED

Job description

Staffmark Group in Santa Ana, CA is hiring a Customer Service Representative to handle inbound and outbound calls, emails, and chats, delivering helpful solutions and keeping customers informed.

The role emphasizes a positive attitude, quick learning, and teamwork in a fast-paced environment; wage range is $23.00-$33.00 per hour with benefits. Applicants should have a high school diploma or GED; prior call center experience is a plus, with strong communication and problem-solving skills.