Customer Service Representative

Manpower, Inc.; San Jose (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower, Inc. is seeking a Customer Service Representative in San Jose, CA to support customer orders and service communications. This onsite role operates Monday through Friday, 7:30am–4:00pm with the goal of delivering timely order handling and responsive service.

The ideal candidate will have a customer-focused mindset, 1–2 years of CSR experience, strong problem-solving and communication skills, and the ability to manage time effectively in a fast-paced environment.

Qualifications

• High school graduate or GED.
• 1-2 years’ experience as a Customer Service Representative.
• Customer/client focused approach with strong problem-solving and analysis skills.
• Experienced with time management and able to stay highly motivated with a strong work ethic.
• Excellent communication and effective interpersonal skills.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Work closely with Planner for scheduling of orders and with the credit department to resolve disputed credit items.
• Partner with the sales team and managers to meet and exceed customer service expectations.

Skills

Customer focus

Problem solving

Time management

Communication

Education

High school diploma or GED

Job description

Our client, A leading logisticscompany, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service department supporting customer order support and service communications. The ideal candidate will have a customer/client focus, strong problem-solving skills, and the ability to manage time effectively, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: San Jose, CA

Pay Range: $22-$24 depending on experience

Shift: Monday-Friday, 7:30am-4:00pm, onsite

What's the Job?

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Work closely with Planner for scheduling of orders and with the credit department to resolve disputed credit items.
• Partner with the sales team and managers to meet and exceed customer service expectations.

What's Needed?

• High school graduate or GED.
• 1-2 years’ experience as a Customer Service Representative.
• Customer/client focused approach with strong problem-solving and analysis skills.
• Experienced with time management and able to stay highly motivated with a strong work ethic.
• Excellent communication and effective interpersonal skills.

What's in it for me?

• Work in an onsite role with a consistent Monday-Friday schedule (7:30am-4:00pm).
• Be a key point of contact for customers through email and phone support.
• Contribute to accurate order processing, scheduling coordination, and resolution of customer concerns.
• Support cross-functional teamwork with Planner, credit, and sales.
• Join a role focused on service quality, responsiveness, and continuous improvement.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)