Call Center Representative

Bocatti Experience; Birmingham (AL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities to work at variousevents

Supportive team environment

Job summary

Bocatti Experience in Birmingham, AL is looking for a Call Center Representative to handle inbound and outbound customer communications, assist clients with inquiries, reservations, and service information. This role emphasizes professionalism, strong communication, and delivering outstanding support throughout the booking and event process.

You will work with scheduling, events, and operations teams, maintain accurate records, and follow company standards.

Qualifications

• Previous call center, customer service, or administrative experience preferred.
• Strong verbal communication and interpersonal skills.
• Professional phone etiquette and customer-focused attitude.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or elevate issues when necessary
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Skills

Call center

Customer service

Communication

Multitasking

Data entry

Job description

About Us

Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.

About Us

Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.

Position Overview

The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or elevate issues when necessary
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Qualifications

• Previous call center, customer service, or administrative experience preferred
• Strong verbal communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Reliable, organized, and customer-focused

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment

Schedule & Compensation

Schedule: Monday-Friday with occasional weekend support

Shift Length: 6-8 hours

Pay: $17.00 - $26.00 per hour, depending on experience