Customer Service Representative

Copart; San Antonio (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a dedicated Customer Service Representative to provide exceptional support to customers. In this entry-level role, you will be the first point of contact, assisting customers through various channels, including phone, chat, and email. Your focus will be on resolving issues efficiently and maintaining a high standard of professionalism. With a commitment to diversity and collaboration, this company fosters a supportive environment where you can thrive. If you are passionate about customer service and enjoy multitasking in a fast-paced setting, this opportunity is perfect for you!

Benefits

Medical, Dental, and Vision Coverage

401(k) Plan with Company Match

Employee Stock Purchase Plan (ESPP)

Employee Assistance Program (EAP)

Paid Vacation

Sick Leave

Holidays

Life and AD&D Insurance

Employee Discounts

Qualifications

• One year of office support or customer service experience preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Assist customers via phone, chat, and email as needed.
• Facilitate vehicle releases at various locations.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Attention to Detail

Typing Speed (45 WPM)

Bilingual Skills

Education

High School Diploma

Tools

MS Office Suite

Job description

Job Title: Customer Service Representative at Copart

Join to apply for the Customer Service Representative role at Copart.

Company Overview: Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities worldwide. We connect vehicle sellers to more than 750,000 buyers across 190+ countries, providing an unmatched experience driven by our people, processes, and technology.

Role Summary: The Remote Customer Service Representative (CSR) provides exceptional service to internal and external customers. The primary responsibility is to facilitate the release of vehicles located at body shops, residences, or other locations. The CSR is often the first point of contact and may expand to include chat and email support. Key focus areas include answering calls professionally, resolving issues efficiently, and using company resources to meet customer needs.

Responsibilities:

• Assist customers via phone, chat, and email as needed.
• Facilitate vehicle releases at various locations.
• Provide solutions and support tailored to customer needs.
• Maintain professionalism and ensure high-quality call handling.
• Perform other office support duties as assigned.

Required Skills and Experience:

• Preferably one year of office support or customer service experience.
• High School diploma or equivalent.
• Excellent customer service and communication skills.
• Proficient with office equipment and MS Office Suite.
• Attention to detail and problem-solving skills.
• Typing speed of 45 WPM.
• Professional appearance and ability to multitask in a fast-paced environment.
• Bilingual skills are a plus.
• Ability to work occasional overtime as needed.

Benefits:

• Medical, Dental, and Vision coverage.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Paid vacation, sick leave, and holidays.
• Life and AD&D insurance.
• Employee discounts and other benefits.

At Copart, we value diversity, inclusion, and collaboration, fostering a workplace where everyone feels appreciated and inspired to grow.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing