Spanish Customer Service Representative

Harte Hanks; Saint Petersburg (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Spanish Customer Service Representative to join their dynamic team. This role offers the opportunity to work remotely while engaging with new prospects and providing exceptional customer service. You will become a product expert, creating a positive first impression and contributing to the company's success. With a focus on outbound sales support, you will leverage your communication skills to connect with potential clients and help them understand the value of the products offered. Join a team that values growth, flexibility, and a commitment to excellence in customer care.

Benefits

Commission Bonuses

Medical Insurance

Dental Insurance

401k Company Match

Tuition Reimbursement

Growth Opportunities

Flexible Work Environment

Qualifications

• Proven proficiency in Word, Excel, Outlook, and PowerPoint.
• Ability to communicate in both English and Spanish.

Responsibilities

• Engage with new business contacts to provide product specifications.
• Cold call and prospect for leads to generate new business opportunities.

Skills

B2B Sales

Cold Calling

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor’s Degree

Tools

Salesforce CRM

Microsoft Office Suite

Job description

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Who We Are

At Harte Hanks, we’re building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment and customer care, we manage a full consumer experience that shortens the distance between behavior and action.

Who We Are

At Harte Hanks, we’re building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment and customer care, we manage a full consumer experience that shortens the distance between behavior and action.

Position Overview

• Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy educating others in products or services that you are confident in? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
• As an Outbound Sales Development Representative, you must become a product expert and serve as the “voice” of the company by creating a great first impression and proving a world class experience to new prospects. You will enjoy this role if you are slightly competitive with a strong desire and ability to hit targets and exceed expectations.
  
  

Key Responsibilities

• Talk to a wide variety of new business contacts to provide specifications on ADP
• Cold call and prospect for leads to companies that could benefit from new solutions
• Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision
• Partner with experienced Account Executives to help fill their pipeline
• Become a product expert and learn strategies to communicate product value
• Continually increase product knowledge by working closely with Training Specialist and Product Development teams
• Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage
• Superior customer service, cold calling, and data entry skills
• Strong over-the-phone communication and online presentation skills
• Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets
• Desire to think creatively and use problem-solving skills to assure customer satisfaction
• Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment
• Intermediate to advanced experience navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
• Flexible attitude and demonstrated ability to hit targets and exceed expectations
  
  

Requirements

• Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
• Must pass all assessments and systems check
• High school diploma or equivalent
• Ability to communicate through verbal and written English and Spanish
• Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information
  
  

Preferred (Not Required)

• One to three years of B2B experience in inside sales, telemarketing, or customer centric role
• Bachelor’s degree from an accredited institution
• Experience in using social media/ social selling for prospecting and lead generation
• Experience working with Salesforce CRM and SalesLoft preferrable
  
  

What We Offer

• 100% Remote Work
• Growth opportunities
• Great benefits including Commission Bonuses, Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement just to name a few
• Join a global team with the stability of 100 years of experience and the flexibility and opportunities of a start-up
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

This job description is intended to outline the general scope and level of work expected from employees in this role. Actual duties, responsibilities, and qualifications may vary depending on the specific assignment or team.

Equal Opportunity Employer/M/F/H/V

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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