Customer Service Representative

CRG; Santa Clara (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

CRG is seeking a customer service representative to assist customers and partners by phone and email, resolve issues, and monitor delivery progress. The role requires calm handling of complaints and effective problem solving.

The position emphasizes strong multitasking, organization, and proficiency with MS Office tools to support daily operations and order changes.

Qualifications

• High school diploma or equivalent preferred.
• At least 1 year of related experience, ideally in a call center or customer service environment.
• Strong customer service and problem-solving skills.

Responsibilities

• Assist customers and business partners by phone and email
• Handle customer complaints professionally and calmly
• Identify and resolve customer issues and concerns
• Monitor delivery routes and track progress
• Scan haul-away pods and verify required stamps
• Process delivery order changes and cancellations

Skills

Customer service

Problem solving

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

MS Project

Job description

Schedule: Monday–Friday, 3:00 PM–11:30 PM

Training: Day-shift training for at least 1 week

Job Responsibilities

• Assist customers and business partners by phone and email
• Handle customer complaints professionally and calmly
• Identify and resolve customer issues and concerns
• Monitor delivery routes and track progress
• Scan haul-away pods and verify required stamps
• Process delivery order changes and cancellations

Requirements

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project
• High school diploma or equivalent preferred
• At least 1 year of related experience, preferably in a call center or customer service environment
• Strong customer service and problem-solving skills
• Excellent multitasking and organizational abilities
• Ability to work well under pressure and provide effective solutions