Customer Service Representative

University of Utah; Salt Lake City (UT); On-site; USD 19,000 - 25,000; Part time

Job summary

University of Utah is seeking a part-time Customer Service Representative to handle data-entry, customer service, and basic classroom technology support for Continuing Education. The role requires availability for two Saturday shifts monthly (9 AM–5 PM) in addition to weekday evenings.

Responsibilities include classroom setup, printing support, A/V assistance, enrollment via PeopleSoft, and inventory management. Benefits information is provided by the university.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Working knowledge of computers and phone systems.

Responsibilities

• Set up classrooms for instructors’ needs and clean whiteboards/furniture.
• Note and record classroom and technology issues.
• Assist students and instructors with printing, copying, and A/V equipment.
• Answer questions regarding Continuing Education in person or by phone.
• Enroll students in requested courses via PeopleSoft and university intranet.
• Maintain and resupply inventory in classrooms and print rooms.
• Other duties as assigned.

Skills

Customer service

Data-entry

Phone support

Communication

Education

High school diploma or equivalent

Tools

PeopleSoft

Microsoft Office

A/V equipment

Job description

Customer Service Representatives

This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts.

Job Summary

This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Customer Service Representative, II Responsibilities

Opening Procedures:

• Set up classrooms for instructors' needs and clean whiteboards/spot check furniture
• Note and keep record of classroom and technology issues

Duties

• Assist students and instructors with printing, copying, and audio/video equipment
• Answer questions regarding Continuing Education and the university via telephone or in-person
• Check on classes in session and provide assistance as needed
• Enroll students in requested courses via PeopleSoft and the university intranet
• Maintain and resupply inventory in classrooms and print rooms
• Assist other departments within Continuing Education as requested
• Other duties as assigned

Closing Procedures

• Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs
• Turn off lights and lock computer labs
• Sweep building for students before exiting building and ensuring exterior doors are locked

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required: Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required: Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.

High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Customer Service Representative, II: Requires at least 1 year of related experience.

Preferences

Basic experience troubleshooting computer and A/V (audio/visual) equipment for common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.

Employment Details

Requisition Number: PRN17113N

Full Time or Part Time?: Part Time

Work Schedule Summary: Weekday evenings 4 PM – 10 PM, with possible Saturdays shifts (9 AM – 5 PM)

Department: 02198 - Finance & Ops

Location: Campus

Pay Rate Range: 16.00

Close Date: 10/15/2026

Open Until Filled