HR Service Center Representatives

University of Utah; Salt Lake City (UT); On-site; USD 53,010,000 - 57,859,000; Full time

Job summary

University of Utah is seeking an HR Service Center Representative to provide HR support to employees by phone and online, assisting with benefits elections and changes in a hybrid work environment. The role requires knowledge of HR policies and the ability to perform routine tasks under supervision.

The position is full-time with a 40-hour work week, day shift, and a rotating schedule that includes two weeks at the downtown Salt Lake City front desk every five weeks; other weeks include one day

Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)
• Requires little to no related experience.

Responsibilities

• Provide human resources support to employees, answering questions via the telephone and/or Internet.
• Assist employees with benefit elections and changes.
• Possess thorough knowledge of organization’s human resources policies and procedures.
• Perform routine tasks as directed and under close supervision.
• Requires little to no related experience.

Skills

Call center experience

Customer service

Active listening

Verbal communication

Written communication

Multitasking

Conflict resolution

Education

Equivalency statement

Job description

HR Service Center Representatives

Pay Rate Range: $18.50

Location: Campus, Salt Lake City, UT

Full Time; Standard Hours per Week: 40; Shift: Day; Work Schedule Summary: Hybrid work schedule. The Human Resources Representative will be required to work on a rotating schedule, 2 weeks at the front desk in our Human Resources office located in downtown Salt Lake City every 5 weeks. The remaining weeks the employee will work one day in the office and then from home.

Job Summary

Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures. The University Human Resource Management currently supports a hybrid work schedule. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.

Benefits

University of Utah offers a comprehensive benefits package. Benefits information is available at www.hr.utah.edu/benefits. For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php

Responsibilities

Human Resources Service Center Representative, I

• Provide human resources support to employees, answering questions via the telephone and/or Internet.
• Assist employees with benefit elections and changes.
• Possess thorough knowledge of organization’s human resources policies and procedures.
• Perform routine tasks as directed and under close supervision.
• Requires little to no related experience.

Human Resources Service Center Representative, I – Department Specific Responsibilities

• Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.
• Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options.
• Learn Human Resources Policies: Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.
• Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records.
• Support Human Resource Initiatives: Participate in Human Resource projects and initiatives as directed, providing logistical support.

Minimum Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)
• Human Resources Service Center Representative, I: Requires little to no related experience.

Preferences

• Experience working in a call center or a high-volume customer service role
• Strong active listening and verbal/written communication skills
• Ability to multitask and manage time effectively
• Comfortable with conflict resolution with the ability to deescalate

Special Instructions Summary

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu. https://publicsafety.utah.edu/safetyreport/. This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Applicant Documents

• Resume

Optional Documents

• Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]