Customer Service Representative

Medium; Saint Petersburg (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Base pay + commission

Uncapped earnings

Health benefits

401(k) match

PTO after 90 days

Growth opportunities

Job summary

Gold Seal Roofing is hiring a Customer Service Representative to dominate the phones, convert leads, and drive appointments in a performance-driven environment.

You will handle high-volume outbound calls, respond quickly to inbound inquiries, and maintain clean CRM records while collaborating with sales and installation teams to meet KPIs and growth opportunities.

Qualifications

• High-energy and competitive by nature.
• Strong, confident phone communicator.
• Motivated by a tracked, KPI-driven environment.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes.
• Book roofing appointments for Sales Reps quickly and accurately.
• Keep CRM (ServiceTitan) records clean and up to date.
• Follow up relentlessly on unbooked or aged leads.
• Work closely with outside sales and installation teams.
• Hit and exceed KPIs: 85%+ booking success rate, 250+ calls, 25%+ conversion, 200+ booked estimates per month.

Skills

High-energy

Phone communication

CRM experience

Tools

ServiceTitan CRM

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

Why You'll Want This Role

• Includes base pay — plus uncapped commission potential
• Uncapped upside — Top performers earn $80,000+ yearly with commission
• Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
• Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
• Reliable time off — PTO after 90 days
• Real growth path — Fast-track promotion opportunities in a recognition-based culture

What You'll Do

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to date
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

You'll Thrive Here If You're

• High-energy and competitive by nature
• A strong, confident phone communicator
• Motivated by a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• A fast learner with strong follow-up discipline
• Experienced in sales or home improvement — a plus, but not required

This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, let's win together.

Build a career with us at Gold Seal Roofing!