Customer Service Representative

Insight Global; Sacramento (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative in Sacramento, CA. The role involves opening and closing the store, assisting customers with packages, and logging shipments accurately. You will handle 1–2 clients per hour and escalate questions to teammates when needed.

Strong communication skills are essential. Based in a Fortune 500 environment, this position offers growth opportunities within operations, finance, or marketing divisions as you prove reliability and leadership

Qualifications

• 3+ years of customer service experience.
• Self-sufficient – able to open and close by themselves.
• Basic computer skills to enter shipping/tracking information.
• Previous team lead or management experience.
• Strong written and verbal communication skills.

Responsibilities

• Open and close the store each day.
• Assist customers with packages and ensure shipments are logged correctly.
• Create shipment logs/labels and ensure items end up in the right location.
• Escalate questions to team members when needed.
• Serve 1–2 clients per hour and provide accurate information.

Skills

Customer service

Store operations

Shipping/tracking

Team leadership

Communication

Job description

Position: Customer Service Representative

$21-$22.50 Hourly Based On Experience

Shifts

• Monday-Friday: 9am-6pm
• Saturday: 11am-6pm

Must Have

• 3+ years of Customer Service Experience
• Self-sufficient – Will be opening and closing by themselves
• Basic computer skills to enter shipping/tracking information
• Previous team lead or management experience
• Strong written and verbal communication skill

Day to Day

This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated