Patient Service Representative

Putnam County Hospital - Greencastle, Indiana; Bainbridge (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Putnam County Hospital in Greencastle, Indiana, seeks a patient-oriented individual to manage front office duties at North Putnam Family Healthcare. The role includes greeting patients, scheduling appointments, conducting check-in and check-out procedures, and managing insurance verifications.

The ideal candidate is organized, detail-oriented, and able to work effectively in a fast-paced environment while maintaining confidentiality. A driver's license and high school diploma are required.

Qualifications

• Must be a high school graduate or equivalent.
• Driver's license required for travel.
• Age requirement: 18+.

Responsibilities

• Greets patients and visitors upon arrival.
• Conducts check-in and check-out procedures efficiently.
• Verifies insurance coverage and collects payments.
• Schedules appointments and manages the daily patient schedule.

Skills

Accurate data entry

Ability to multi-task

Excellent organizational skills

Strong attention to detail

Customer service skills

Education

HS Graduate or Equivalent

Tools

Allscripts

Epic

CPSI

Job description

Job Location: NORTH PUTNAM FAMILY HEALTHCARE - BAINBRIDGE, IN 46105. Job Shift: Day.

Job Summary

Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Responsibilities

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
• Efficiently conducts check-in, check-out, and rescheduling procedures
• Verifies insurance coverage
• Collects copays and balances at time of appointment
• Answers, triages, and appropriately routes incoming calls
• Explains office policies, insurance coverage, and services available to patients
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider
• Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)
• Receives, reviews, and distributes documentation to appropriate staff members in a timely manner
• Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation
• Follows established protocols for opening and closing office
• Performs other duties as assigned

Qualifications

• HS Graduate or Equivalent
• None related experience required
• No license or certificate required
• Driver's license required
• Travel requirements >25%
• Age requirement 18+
• Accurate data entry
• Ability to multi-task
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to work well with a rural health/diverse population
• Well-rounded personality
• Ability to work in a fast-paced environment
• Ability to work with integrity, professionalism, and confidentiality
• Abides by all hospital policies and procedures
• Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred Skills

• Knowledge of medical terminology
• Familiarity with Allscripts, Epic, CPSI
• Exceptional customer service skills
• Knowledge of Medicare, Medicaid, and other insurances