Customer Service Representative

Pet Services of Washington, P.S.; Rohnert Park (CA); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) match

Health, dental, and vision insurance

Pet discounts

Paid time off

Supportive team

Résumé du poste

VCA Animal Care Center is hiring a Veterinary Client Service Representative to warmly greet clients, handle check-ins and scheduling, and clearly explain treatment costs. The on-site role focuses on nights and weekends with a weekend differential that increases hourly pay.

You’ll keep patient records up to date in our electronic systems, manage calls, texts, and emails, and bring calm, clear communication to a fast-paced clinic while delivering compassionate service to pets and their people.

Qualifications

• Experience in client service, veterinary or medical setting preferred.
• Strong communication and organizational skills are essential.
• Ability to handle high-volume, fast-paced environment while remaining professional.

Responsabilités

• Greet clients in person and on the phone.
• Manage calls, texts, emails, and scheduling.
• Explain treatment fees and payment options.
• Keep patient records and electronic systems organized.
• Maintain calm, clear communication in a fast-paced environment.

Connaissances

Customer service

Scheduling

Communication

Attention to detail

Description du poste

Veterinary Client Service Representative $20-$23/hr + $3/hr weekend differential | VCA Animal Care Center Now hiring for nights & weekends

Love pets? Great with people? We need someone who can do both at the same time - especially on evenings and weekends, when our clients need us most.

As our Client Service Representative, you'll be the first friendly face (and voice) our clients and patients see and hear - handling everything from check-ins and scheduling to explaining treatment costs and keeping records running smoothly.

Schedule: This role is focused on night and weekend shifts - perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!).

What you do:

• Greet clients warmly, in person and on the phone
• Manage calls, texts, emails, and scheduling
• Explain treatment fees and payment options
• Keep patient records and electronic systems organized
• Bring calm, clear communication to a fast-paced environment

What you bring:

• Availability for nights and weekends
• Client service experience (veterinary or medical preferred)
• Compassion for pets and people
• Sharp attention to detail and great judgment under pressure
• Honesty, accountability, and a love of learning

What we offer:

• Educational support and real career growth
• 401(k) with company match
• Medical, dental, and vision insurance
• Generous pet discounts
• A genuinely supportive team

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.