Customer Service Representative

VCA Animal Hospitals, Inc; Rohnert Park (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Generous pet discounts

Educational support and career growth

Job summary

VCA Animal Care Center in California is hiring a Veterinary Client Service Representative to be the first friendly face our clients and patients see. You will handle check-ins, scheduling, and explaining treatment costs while keeping records running smoothly.

This night/weekend role requires compassion for pets and people, strong communication, and the ability to stay organized under pressure. Benefits include growth opportunities and a supportive team.

Qualifications

• Night and weekend availability required.
• Client service experience preferred (veterinary or medical).
• Compassion for pets and people.
• Sharp attention to detail and good judgment under pressure.

Responsibilities

• Greet clients warmly in person and on the phone.
• Manage calls, texts, emails, and scheduling.
• Explain treatment fees and payment options.
• Keep patient records and electronic systems organized.
• Bring calm, clear communication to a fast-paced environment.

Skills

Client service

Communication

Attention to detail

Integrity

Job description

Now hiring for nights & weekends Love pets? Great with people? We need someone who can do both at the same time — especially on evenings and weekends, when our clients need us most.

Veterinary Client Service Representative $20-$23/hr + $3/hr weekend differential | VCA Animal Care Center Now hiring for nights & weekends Love pets? Great with people? We need someone who can do both at the same time — especially on evenings and weekends, when our clients need us most. As our Client Service Representative, you'll be the first friendly face (and voice) our clients and patients see and hear — handling everything from check-ins and scheduling to explaining treatment costs and keeping records running smoothly.

Schedule:

This role is focused on night and weekend shifts — perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!).

What you'll do:

• Greet clients warmly, in person and on the phone
• Manage calls, texts, emails, and scheduling
• Explain treatment fees and payment options
• Keep patient records and electronic systems organized
• Bring calm, clear communication to a fast-paced environment

What you bring:

• Availability for nights and weekends
• Client service experience (veterinary or medical preferred)
• Compassion for pets and people
• Sharp attention to detail and great judgment under pressure
• Honesty, accountability, and a love of learning

What we offer:

• Educational support and real career growth
• 401(k) with company match
• Medical, dental, and vision insurance
• Generous pet discounts
• A genuinely supportive team

Ready to bring your people skills (and your love of animals) to our team ?

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com