Customer Service Representative

Third Party CS; Rocklin (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative based in Rocklin, California. You will be responsible for managing client inquiries, providing product information, and ensuring a positive customer experience. This role offers opportunities for remote work, excellent benefits including health coverage and a retirement plan, and the potential for upward mobility into management positions.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into management positions

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication skills over the phone and other platforms.
• Basic computer skills required.

Responsibilities

• Answer and manage incoming calls, emails, chats, and voice responses.
• Record and file customer interactions and account changes.
• Strive to exceed personal and team target goals.

Skills

Customer Care

Time Management

Active Listening

Communication

Multitasking

Education

Experience in Customer Support or Related Field

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)