Customer Service Representative

Third Party CS; Elk Grove (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading customer service company is seeking a customer service representative for client inquiries and problem resolution. This role involves managing communications across various platforms, ensuring a positive customer experience. The ideal candidate will have experience in customer support, exceptional communication skills, and the ability to multitask. Competitive salary with health insurance and a retirement plan offered. Flexible hours and remote options available, but candidates must reside in California.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions

Flexible hours

Remote Position(s) available (work from home)

Qualifications

• Experience in customer support, sales, or related fields required.
• Must communicate well over the phone and other platforms.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Record and organize customer interactions and account changes.
• Meet personal and team target goals.

Skills

Customer care and focus

Excellent communication

Multitasking

Active listening

Time management

Education

Previous experience in customer support or related field

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)