Customer Service Representative

TalentBridge; Roanoke (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

TalentBridge is hiring a Customer Service Representative to assist customers with questions about financial products and services by phone and other channels, with paid training and long-term career growth potential.

You will deliver a high-quality customer experience, navigate multiple systems, and meet performance metrics in a fast-paced corporate environment. Evening, weekend, and holiday support is required.

Qualifications

• 6+ months of customer service, call center, or related experience.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and interpersonal skills.
• Ability to multitask while navigating multiple computer systems.
• Comfortable working in a structured, performance-driven environment.
• Strong attention to detail and professionalism.
• Reliable attendance and punctuality.
• Willingness to work evenings, weekends, and holidays based on business need.
• Must be available to work at least one weekend day.

Responsibilities

• Assist customers with questions related to financial products and services through phone and other communication channels.
• Deliver a high-quality customer experience with empathy, accuracy, and professionalism.
• Handle routine to moderately complex customer inquiries, account questions, transactions, and service requests.
• Navigate multiple computer systems and tools to research and resolve customer concerns.
• Follow established policies, procedures, and compliance requirements.
• Escalate complex issues to senior team members when appropriate.
• Work effectively in a fast-paced, high-volume, metric-driven environment.
• Meet established customer service, quality, and productivity expectations.

Skills

Verbal communication

Written communication

Listening skills

Multitasking

Attention to detail

Punctuality

Reliability

Tools

CRM systems

Job description

Schedule: Multiple shifts available; one weekend day of availability required

About the Opportunity

We are hiring Customer Service Representatives for an exciting opportunity with a large, well-established organization. This is a great opportunity for customer-focused professionals looking to build their experience in a professional corporate environment, with paid training and long-term career growth potential

.
What You’ll

• DoAssist customers with questions related to financial products and services through phone and other communication channel
• s.Deliver a high-quality customer experience with empathy, accuracy, and professionalis
• m.Handle routine to moderately complex customer inquiries, account questions, transactions, and service request
• s.Navigate multiple computer systems and tools to research and resolve customer concern
• s.Follow established policies, procedures, and compliance requirement
• s.Escalate complex issues to senior team members when appropriat
• e.Work effectively in a fast-paced, high-volume, metric-driven environmen
• t.Meet established customer service, quality, and productivity expectation

s.
What We’re Looking

• For6+ months of customer service, call center, or related experien
• ce.Strong verbal and written communication skil
• ls.Excellent listening, problem-solving, and interpersonal skil
• ls.Ability to multitask while navigating multiple computer syste
• ms.Comfortable working in a structured, performance-driven environme
• nt.Strong attention to detail and professionali
• sm.Reliable attendance and punctuali
• ty.Willingness to work evenings, weekends, and holidays based on business nee
• ds.Must be available to work at least one weekend d

ay.
Training & Sche

• dulePaid trai
• ningFull attendance during training is requi
• red.Following training, your regular schedule will be assigned based on business needs and may include evenings, weekends, and holid
• ays.Multiple shifts are available after train