Bilingual Technical Support Representative

CornerStone Staffing; Frisco (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid training

Long-term contract assignment

Job summary

CornerStone Staffing is seeking a Bilingual Technical Support Representative in Frisco, TX to assist customers via phone, email, and chat with account-related questions. You will resolve issues, document interactions, and maintain a professional customer experience in a fast-paced environment.

Requires fluent Spanish and English, at least 2 years of call center or technical support experience, strong written communication, and reliability for a long-term contract.

Qualifications

• Fluent in both Spanish and English and able to communicate clearly.
• Minimum of 2 years of recent call center or technical support experience.
• High school diploma or GED required.
• Strong written communication and reading comprehension skills.
• Ability to manage multiple conversations in a fast-paced environment.

Responsibilities

• Assist customers by phone, email, and online messaging with account-related questions.
• Investigate customer concerns using internal systems and available resources.
• Process account updates and document interactions accurately.
• Compose clear, professional written responses to inquiries.
• Deliver outstanding service while balancing speed, quality, and accuracy.
• Navigate multiple systems simultaneously to resolve issues efficiently.

Skills

Bilingual Spanish/English

Call center experience

Written communication

Multitasking

Education

High school diploma or GED

Tools

Salesforce

Zendesk

Microsoft Outlook

Job description

Bilingual Technical Support Representative

• Pay Rate $22.63/hour (Spanish bilingual)
• Schedule Must be available to work any 8-hour shift between 8:00 AM and 10:00 PM
• Availability for at least one weekend day each week is required
• Paid training: Monday-Friday, 9:30 AM to 6:00 PM CST
• Employment Type Long-term contract assignment
• Start Date September 14

Position Overview Join a fast-paced customer support team where you'll assist customers across multiple communication channels. This role focuses on resolving account-related questions, researching issues, and delivering timely, accurate service while maintaining a professional customer experience. Ideal candidates enjoy problem solving, communicating clearly, and managing multiple conversations throughout the day.

What You'll Do

• Assist customers by phone, email, and online messaging with account-related questions
• Investigate customer concerns using internal systems and available resources
• Process account updates and document interactions accurately
• Compose clear, professional written responses to customer inquiries
• Deliver outstanding service while balancing speed, quality, and accuracy
• Navigate multiple systems simultaneously to resolve customer issues efficiently

What We're Looking For

• Fluent in both Spanish and English
• Minimum of 2 years of recent call center customer support or technical support experience
• Excellent written communication and reading comprehension skills
• High school diploma or GED required
• Strong multitasking, organization, and problem-solving abilities
• Ability to work effectively in a fast-paced, high-volume environment
• Interest in a long-term assignment with consistent attendance and reliability

Preferred Experience

• CRM or customer service platforms such as Salesforce, Zendesk, or similar systems
• Microsoft Outlook and Microsoft Office applications
• Live chat, messaging, or digital customer support tools
• E-commerce or event ticketing platform experience is a plus
• Experience supporting customers across multiple communication channels