Customer Service Representative

Staffmark Group; Riverside (CA); On-site; USD 71,483,664 - 96,714,408; Full time

Benefits offered by this job

Weekly pay

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Job summary

Staffmark Group is seeking a Customer Service Representative in Riverside, CA to assist customers with billing, accounts receivable inquiries, and account maintenance. You will interpret policies, perform calculations, and maintain documents using online systems, while communicating via phone and email with students and staff.

The role emphasizes accuracy, confidentiality, and strong communication. A five-year background in customer service or a related degree pathway is typical, with

Qualifications

• Minimum five years of related customer service experience or an equivalent combination of education and experience (e.g., bachelor’s degree + 1 year).
• Previous accounts receivable or billing experience.
• College-level coursework or a degree in business administration or related field.
• Experience using an automated online billing or receivables system.
• Ability to interpret and apply established account policies and procedures.
• Proficiency with Microsoft Word, Excel, and Outlook or equivalent.
• Experience using email, calendars, internet search engines, and web-based applications.
• Ability to create/edit documents using moderately advanced word-processing features.
• Strong basic mathematical skills and attention to detail.
• Knowledge of FERPA regulations governing student records.
• Ability to interpret and follow FERPA.
• Maintain confidentiality at all times.
• Strong organizational skills and ability to prioritize fluctuating workload.
• Ability to manage interruptions and changing priorities.
• Ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Ability to interact professionally with diverse groups with tact and diplomacy.
• Ability to communicate patiently and courteously with difficult individuals.
• Strong listening skills and commitment to customer service.

Responsibilities

• Assist customers with billing, account, and accounts receivable inquiries.
• Review and interpret account information using online billing/receivables system.
• Apply established policies, procedures, and practices to customer accounts.
• Perform calculations and verify account information for accuracy.
• Create, edit, and maintain documents, correspondence, and account records.
• Use Microsoft Office and web-based applications to complete daily tasks.
• Research and gather information using approved online resources.
• Communicate with students, customers, and university personnel by phone and email.
• Respond to questions patiently, professionally, and courteously.
• Protect confidential student and account information.
• Interpret and apply FERPA and other applicable regulations.
• Organize and prioritize assignments in changing environment.
• Collaborate with team to resolve account issues and achieve department goals.
• Deliver customer service focused on effective resolutions and outcomes.

Skills

Customer service

Accounts receivable

Microsoft Word

Excel

Outlook

Email management

Data entry

Attention to detail

FERPA knowledge

Confidentiality

Communication

Time management

Education

Bachelor's degree in business administration or related field

College coursework in business

Tools

Microsoft Word

Excel

Outlook

Job description

Now hiring for a Customer Service Representative

Location: Riverside, CA

Pay Rate: $29.35 per hour

Schedule: Monday - Friday | 8:00 AM to 5:00 PM

Your Mom Says You're Great with People. Prove Her Right.

Looking for Customer Service Representative jobs in Riverside where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Requirements

• Minimum of five years of related customer service experience or an equivalent combination of education and experience, such as a bachelor's degree plus one year of related experience
• Previous accounts receivable or billing experience
• College-level coursework or a degree in business administration or a related field
• Experience using an automated, integrated online billing or receivables system
• Ability to interpret and apply established account policies, procedures, and practices
• Proficiency with Microsoft Word, Excel, and Outlook or equivalent software
• Experience using email, electronic calendars, internet search engines, and web-based applications
• Ability to create and edit documents using moderately advanced word-processing features
• Strong basic mathematical skills and excellent attention to detail
• Knowledge of federal, state, and University of California regulations governing student records
• Ability to interpret and follow the Family Educational Rights and Privacy Act
• Ability to maintain confidentiality at all times
• Strong organizational skills and ability to prioritize a fluctuating workload
• Ability to manage frequent interruptions and changing priorities
• Ability to work independently and collaboratively
• Excellent verbal and written communication skills
• Ability to interact professionally with diverse groups using tact and diplomacy
• Ability to communicate patiently and courteously with difficult individuals
• Strong listening skills and commitment to excellent customer service

Job Duties

• Assist customers with billing, account, and accounts receivable inquiries
• Review and interpret account information using an online billing and receivables system
• Apply established policies, procedures, and practices to customer accounts
• Perform calculations and verify account information for accuracy
• Create, edit, and maintain documents, correspondence, and account records
• Use Microsoft Office and web-based applications to complete daily assignments
• Research and gather information using approved online resources
• Communicate with students, customers, and university personnel by phone and email
• Respond to questions patiently, professionally, and courteously
• Protect confidential student and account information
• Interpret and apply FERPA and other applicable regulations
• Organize and prioritize assignments in a frequently changing environment
• Collaborate with team members to resolve account issues and achieve department goals
• Deliver customer service focused on effective resolutions and outcomes

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate

Don't just answer calls. Answer opportunity. Apply now.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.