Billing & Student Accounts Support Specialist

Staffmark Group; Riverside (CA); On-site; USD 71,483,664 - 96,714,408; Full time

Benefits offered by this job

Weekly pay

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Job summary

Staffmark Group is seeking a Customer Service Representative in Riverside, CA to assist customers with billing, accounts receivable inquiries, and account maintenance. You will interpret policies, perform calculations, and maintain documents using online systems, while communicating via phone and email with students and staff.

The role emphasizes accuracy, confidentiality, and strong communication. A five-year background in customer service or a related degree pathway is typical, with

Qualifications

• Minimum five years of related customer service experience or an equivalent combination of education and experience (e.g., bachelor’s degree + 1 year).
• Previous accounts receivable or billing experience.
• College-level coursework or a degree in business administration or related field.
• Experience using an automated online billing or receivables system.
• Ability to interpret and apply established account policies and procedures.
• Proficiency with Microsoft Word, Excel, and Outlook or equivalent.
• Experience using email, calendars, internet search engines, and web-based applications.
• Ability to create/edit documents using moderately advanced word-processing features.
• Strong basic mathematical skills and attention to detail.
• Knowledge of FERPA regulations governing student records.
• Ability to interpret and follow FERPA.
• Maintain confidentiality at all times.
• Strong organizational skills and ability to prioritize fluctuating workload.
• Ability to manage interruptions and changing priorities.
• Ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Ability to interact professionally with diverse groups with tact and diplomacy.
• Ability to communicate patiently and courteously with difficult individuals.
• Strong listening skills and commitment to customer service.

Responsibilities

• Assist customers with billing, account, and accounts receivable inquiries.
• Review and interpret account information using online billing/receivables system.
• Apply established policies, procedures, and practices to customer accounts.
• Perform calculations and verify account information for accuracy.
• Create, edit, and maintain documents, correspondence, and account records.
• Use Microsoft Office and web-based applications to complete daily tasks.
• Research and gather information using approved online resources.
• Communicate with students, customers, and university personnel by phone and email.
• Respond to questions patiently, professionally, and courteously.
• Protect confidential student and account information.
• Interpret and apply FERPA and other applicable regulations.
• Organize and prioritize assignments in changing environment.
• Collaborate with team to resolve account issues and achieve department goals.
• Deliver customer service focused on effective resolutions and outcomes.

Skills

Customer service

Accounts receivable

Microsoft Word

Excel

Outlook

Email management

Data entry

Attention to detail

FERPA knowledge

Confidentiality

Communication

Time management

Education

Bachelor's degree in business administration or related field

College coursework in business

Tools

Microsoft Word

Excel

Outlook

Job description

Staffmark Group is seeking a Customer Service Representative in Riverside, CA to assist customers with billing, accounts receivable inquiries, and account maintenance. You will interpret policies, perform calculations, and maintain documents using online systems, while communicating via phone and email with students and staff.

The role emphasizes accuracy, confidentiality, and strong communication. A five-year background in customer service or a related degree pathway is typical, with