Customer Experience Specialist | Automotive Support

Castle Automotive Group; Riverside (IL); On-site; USD 33,280 - 37,440; Full time

Benefits offered by this job

401(k) with employer match

Major Medical & Dental

Vision

Paid Time Off

Employee vehicle discounts

Voluntary Benefits

Job summary

Castle Automotive Group is seeking a Customer Service Specialist to deliver friendly, professional assistance and help customers navigate the dealership experience. You will respond via phone, text, email, and online platforms, guiding customers through scheduling and next steps.

You will build strong relationships, maintain accurate records, and support team members in a fast-paced retail setting. Training will be provided, and performance-based bonuses are noted in the compensation package.

Qualifications

• Strong verbal and written communication skills with a warm demeanor.
• Customer-focused mindset with a can-do attitude.
• Eagerness to learn dealership processes and be trained.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online platforms.
• Provide friendly, helpful information and guidance.
• Assist customers with scheduling appointments and next steps.
• Follow up to ensure a smooth and stress-free experience.
• Keep accurate records of customer interactions.
• Represent Castle Automotive Group with professionalism and care.
• Support dealership staff with other tasks as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Positive attitude

Job description

Castle Automotive Group is seeking a Customer Service Specialist to deliver friendly, professional assistance and help customers navigate the dealership experience. You will respond via phone, text, email, and online platforms, guiding customers through scheduling and next steps.

You will build strong relationships, maintain accurate records, and support team members in a fast-paced retail setting. Training will be provided, and performance-based bonuses are noted in the compensation package.