Customer Experience Specialist

Castle Buick-gmc, Inc.; Riverside (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(K) with employer match

Major Medical & Dental (50% employee‑p

Vision

Voluntary Benefits

Job summary

Castle Automotive Group is hiring a Customer Service Specialist to deliver warm, helpful support to customers across phone, text, email, and online channels. You’ll help schedule appointments, answer questions, and ensure every interaction feels stress-free and professional.

This role emphasizes listening, organization, and a proactive mindset as you learn dealership operations and collaborate with managers.

Qualifications

• Strong verbal and written communication skills with a warm demeanor.
• Genuine passion for helping people with a positive attitude.
• Previous customer service experience is helpful, but not required.
• Eagerness to learn and be trained in dealership processes.
• Ability to multi-task and thrive in a fast-paced team environment.
• Driven and goal-oriented personality to reach your full potential.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online platforms
• Provide friendly, helpful information and guidance
• Assist customers with scheduling appointments and next steps
• Follow up to ensure a smooth and stress‑free experience
• Keep accurate records of customer interactions
• Represent Castle Automotive Group with professionalism and care
• Support dealership staff with other tasks as needed

Skills

Verbal communication

Written communication

Customer service mindset

Fast-paced environment

Teamwork

Learning mindset

Job description

Castle Automotive Group is hiring a Customer Service Specialist to deliver warm, helpful support to customers across phone, text, email, and online channels. You’ll help schedule appointments, answer questions, and ensure every interaction feels stress-free and professional.

This role emphasizes listening, organization, and a proactive mindset as you learn dealership operations and collaborate with managers.