Customer Service Representative

ActOne Group; Kansas City (MO); Remote; USD 43,000 - 51,000; Full time

Job summary

A leading company is hiring a Customer Support Representative in Kansas City. The role involves handling inbound calls, assisting customers with troubleshooting, and ensuring excellent service in a fast-paced environment. Candidates should have strong communication skills and relevant experience.

Qualifications

• 1.5+ years of experience in a high call volume environment.
• Strong communication and customer service skills.
• Basic technical knowledge like clearing cache and troubleshooting.

Responsibilities

• Handle 80+ inbound calls daily with professionalism.
• Assist customers with basic troubleshooting steps.
• Document customer interactions in internal systems.

Skills

Communication

Customer Service

Technical Knowledge

Job description

We're Hiring: Customer Support Representative

Are you a dependable and experienced call center professional who thrives in a fast-paced, high-volume environment? We’re looking for a Customer Support Representative with strong phone etiquette, basic troubleshooting skills, and a proven ability to stay focused and efficient.

Key Responsibilities:

• Handle 80+ inbound calls daily with professionalism and accuracy
• Assist customers with basic troubleshooting steps, including cache clearing and system resets
• Document customer interactions in internal systems
• Escalate complex issues to appropriate teams when necessary
• Deliver excellent service with a calm and solution-oriented approach

Requirements:

• 1.5+ years of consistent experience in a high call volume environment
• Strong communication and customer service skills
• Basic technical knowledge (e.g., clearing cache, basic system troubleshooting)
• Reliable internet connection and quiet workspace for remote work
• Ability to multitask and navigate multiple systems during live calls

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Health and Human Services and Telephone Call Centers

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