Customer Success Specialist

Cedar Summit Inc.; Riverside (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cedar Summit Inc. in Riverside, CA is seeking a full-time Customer Service Representative to be the primary contact for clients.

You will respond to inquiries by email and phone, document interactions, resolve issues, and maintain accurate customer records to ensure satisfaction with our products and services. The role requires a bachelor's degree in a related field and at least 3 years of experience, plus excellent communication skills and proficiency with CRM software.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 3 years of customer service experience.
• High school diploma or equivalent is noted in the candidate profile.

Responsibilities

• Respond to customer inquiries via email and phone
• Document customer interactions
• Resolve customer issues
• Maintain accurate customer records
• Ensure customer satisfaction

Skills

Customer service

Excellent communication

Education

Bachelor's degree in related field

High school diploma or equivalent

Tools

CRM software

Job description

Cedar Summit Inc. in Riverside, CA is seeking a full-time Customer Service Representative to be the primary contact for clients.

You will respond to inquiries by email and phone, document interactions, resolve issues, and maintain accurate customer records to ensure satisfaction with our products and services. The role requires a bachelor's degree in a related field and at least 3 years of experience, plus excellent communication skills and proficiency with CRM software.