Customer Service Representative

Ascendion; Rio Rancho (NM); Híbrido; USD 31.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Long-term Disability Insurance

Short-term Disability Insurance

Personal Days Accrued Each Year

Paid Vacation 12-15 days

Paid Parental Leave 6-8 weeks

9 Holidays and 2 Floating Holidays

Ascendion Learning Management System

Tuition Reimbursement Program

Descripción de la vacante

Ascendion is seeking a Customer Solution Specialist in Rio Rancho, NM to gather and assess SMB customers' hardware, software and technical needs. The role involves generating leads for specific departments based on customer requirements and identifying future needs to expand opportunities.

Collaborate with team members to tailor solutions, and assist SMB customers in placing orders via chat. Hybrid work arrangement: 3 days on-site (Tue–Thu).

Formación

• High School Diploma or GED required.
• Typically 2–5 years of related work experience, preferably in maintenance, quality, or related field.
• Experience with SMB customer interactions is a plus.

Responsabilidades

• Gathers and assesses SMB customers' hardware, software and technical needs.
• Generates leads to specific departments based on customers’ needs.
• Identifies related future needs for lead generation and opportunity expansion.
• Identifies customer parameters that impact the solution.
• Investigates and optimizes a solution to fit customer requirements.
• Assists SMB customers in placing orders via chat.
• Anticipates potential challenges for proposed solutions.
• Solicits inputs from team members as required.

Educación

High School Diploma / GED

Higher Secondary education or commensurate work experience

Descripción del empleo

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Role:

Customer Solution Specialist

Work Arrangement:

Hybrid (3 days onsite - onsite Tuesday, Wednesday and Thursday)

Position Overview

Responsibilities:

Gathers and assesses SMB customers' hardware, software and technical needs.

Generates leads to specific departments based on customers’ needs and segments.

Identifies related future needs for lead generation, opportunity expansion.

Identifies customer specific parameters and constraints that impact the solution.

Investigates and optimizes a solution to fit the requirements of the customer.

Solicits inputs from team members as required.

Anticipates some of the potential challenges for the proposed solution.

Assists peers in area of expertise as needed.

Assists SMB customers in placing orders via chat

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Salary Range:

The salary for this position is between $ 31,200- $ 34,320 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!