Field Technical

Ascendion; Baton Rouge (LA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Personal days

Paid vacation

Parental leave

Holidays

Floating holidays

Learning Management System

Tuition reimbursement

Job summary

Ascendion in Baton Rouge, LA is seeking a hardware technician to troubleshoot print devices (DesignJet, A3, LaserJet) and related Personal Systems. This onsite role requires 2–5 years of experience in maintenance or a related field and a high school diploma or GED.

You will work on-site with customers, maintain equipment, follow procedures, and support the company’s contractual commitments. Benefits include medical/dental/vision, 401(k), time off, and tuition reimbursement.

Qualifications

• Experience and ability to troubleshoot hardware problems logically and systemically on print devices (DesignJet, A3, LaserJet).
• Strong interpersonal verbal/written skills, especially on a customer site.

Responsibilities

• Troubleshoot hardware on print devices and personal systems (Laptop, Desktop, POS, Workstation).
• Align with customer’s business needs while maintaining contractual commitments.
• Exercise sound business-based decision-making and manage operational challenges on-site.

Skills

Hardware troubleshooting

Personal Systems

Interpersonal skills

Attention to detail

Education

GED or high school diploma

Job description

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that grow power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquarters in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Work Arrangement:

100% Onsite

Description

• Experience and ability to troubleshoot various hardware problems logically and systemically on print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset
• Strong candidates will also have skills in Personal Systems (Laptop, Desktop, POS, Workstation)
• May also involve third party software
• Strong mechanical aptitude, working with tools and various alignment apparatus
• Alignment with customer’s business needs while maintaining HP’s contractual commitments
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills, especially in person while on a customer site. This is critical to relationship building and customer satisfaction
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business-based decision-making skills, taking appropriate risks to ensure that both client and the customer’s business need are met
• Independent thinking while adhering to standard technological, mechanical, and business procedures
• Industry and product knowledge that provides solid technology solutions and options to the customer
• Ability to evaluate a technical situation while managing the operational challenges quickly and accurately
• Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situation.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Salary Range:

The salary for this position is between $ 52,000– $ 56,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.