Customer Service Representative

Max Motors Auto Group; Richmond (VA); On-site; USD 52,770 - 158,308; Full time

Job summary

A prominent automotive dealership in Richmond, United States is seeking a dedicated Customer Service Representative to be the first point of contact for valued customers. The role involves assisting with inquiries about vehicles and services, managing complaints, and ensuring customer satisfaction. Candidates should have proven customer service experience, strong communication skills, and a basic understanding of automotive products. This full-time position offers a competitive salary between £40,000 and £119,998 per year.

Qualifications

• Proven experience in customer service or a related field.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive products and services preferred.

Responsibilities

• Assist customers with inquiries regarding vehicles and services.
• Manage customer complaints and provide solutions.
• Coordinate with dealership departments for customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Time management

Tools

Microsoft Office Suite

CRM software

Job description

LocationRichmond, United States# Customer Service Representative at Max Motors DealershipsLocationRichmond, United StatesSalary£40000 - £119998 /yearJob TypeFull-timeDate PostedMarch 23rd, 2026Apply Now### OverviewWe are seeking a dedicated individual to join our team at Max Motors Dealerships as a customer service representative. In this capacity, you will be the first point of contact for our valued customers, providing them with exceptional service and support throughout their automotive needs.### Key Responsibilities* Assist customers with inquiries regarding vehicles, services, and dealership policies.* Manage customer complaints and provide appropriate solutions in a timely manner.* Coordinate with various dealership departments to ensure customer satisfaction.* Maintain customer records and update information as needed.* Provide informative responses regarding vehicle features, financing options, and service schedules.### Requirements* Proven experience in customer service or a related field.* Strong communication and interpersonal skills.* Ability to work in a fast-paced environment and handle multiple tasks effectively.* Basic knowledge of automotive products and services is preferred.* Proficient in Microsoft Office Suite and customer relationship management (CRM) software.### Nice to have* Experience in the automotive industry.* Fluency in additional languages.* Strong problem-solving skills and a customer-focused mindset.