Service Advisor - Mercedes-Benz of Richmond

Murgado Automotive Group; Richmond (VA); Vor Ort; USD 55.000 - 100.000; Vollzeit

Benefits dieser Stelle

Competitive pay with incentives

Medical, dental, 401(k) benefits

Paid training and career development

Employee discounts on vehicles, parts,

Zusammenfassung

Mercedes-Benz of Richmond in Richmond, VA is seeking a customer-focused Service Advisor to be the main contact for customers through the service process, document concerns, explain services, and coordinate with technicians to ensure timely, high-quality work.

This full-time role requires strong communication, multitasking, and a professional demeanor. We offer competitive pay with incentives, comprehensive benefits, paid training, employee discounts, and a supportive team at a luxury brand.

Qualifikationen

• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced service environment.
• Experience in automotive service or customer service preferred.
• Working knowledge of vehicle systems is a plus.
• Professional demeanor and commitment to excellence.
• Valid driver's license with clean record.

Aufgaben

• Serve as primary point of contact for customers during the service process.
• Accurately document customer concerns and vehicle issues.
• Provide clear explanations of recommended services and repair timelines.
• Coordinate with technicians to ensure timely service delivery.
• Maintain communication with customers throughout the repair process.
• Ensure customer satisfaction and build long-term relationships.

Kenntnisse

Interpersonal communication

Multitasking

Automotive service experience

Customer service experience

Vehicle systems knowledge

Professional demeanor

Valid driver's license

Jobbeschreibung

Service Advisor – Mercedes-Benz of Richmond

Location: Richmond, VA

Position Type: Full-Time

Department: Service

At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.

What You’ll Do:

• Serve as the primary point of contact for customers during the service process
• Accurately document customer concerns and vehicle issues
• Provide clear explanations of recommended services and repair timelines
• Coordinate with technicians to ensure timely and high-quality service delivery
• Maintain communication with customers throughout the repair process
• Ensure customer satisfaction and build long-term relationships

What We’re Looking For:

• Strong interpersonal and communication skills
• Ability to multitask and thrive in a fast-paced environment
• Prior experience in automotive service or customer service preferred
• Working knowledge of vehicle systems and dealership operations a plus
• Professional demeanor and a commitment to excellence
• Valid driver’s license and clean driving record

What We Offer:

• Competitive compensation with performance incentives
• Comprehensive benefits package (medical, dental, 401(k), etc.)
• Paid training and career development opportunities
• Employee discounts on vehicles, parts, and services
• A supportive team environment and the prestige of working with a luxury brand

Ready to elevate the service experience for Mercedes-Benz owners?

$55,000 - $100,000 a year

This position's pay is largely performance based. If you pursue this career with excellence, you will absolutely be rewarded for it.