Customer Service Representative

Jobtailor; Richardson (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

AT&T is seeking a results-driven customer sales and support representative in Richardson, TX. You will engage customers via calls, chats, and emails, upsell products, and close deals to meet sales and commission targets while resolving service and billing issues with clarity and empathy.

The role requires a flexible 40-hour schedule, including nights and weekends, and a minimum on-site presence of five days per week at 2221 Lakeside Blvd, Richardson.

Qualifications

• Commissioned sales experience preferred.
• Unwavering customer focus.
• Strong work ethic and dependability.
• Adaptability in a fast-paced environment.
• Strong problem-solving abilities.
• Attention to detail in billing and inquiries.
• Ability to work a 40-hour weekly schedule including nights, weekends, and overtime.
• Must report to 2221 Lakeside Blvd, Richardson, TX 75082.
• Minimum office presence of 5 days per week.

Responsibilities

• Serve as the voice of AT&T across calls, chats, and emails.
• Identify upsell opportunities and close deals to hit sales targets.
• Resolve service, billing, payments, and collections issues.
• Explain bills and product features clearly to customers.
• Troubleshoot basic problems and escalate when needed.
• Build customer confidence and loyalty through responsive service.
• Provide inquiries support across sales, service, and retention channels.

Skills

Commissioned sales experience

Customer focus

Work ethic

Adaptability

Problem solving

Attention to detail

Flexibility

Job description

• Serve as the voice of AT&T, a global communications and technology company
• Handle customer interactions through calls, chats, and emails in a fast-paced environment
• Identify upselling opportunities and close deals to reach sales and commission targets
• Resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and escalated to higher support when needed
• Build customer confidence and loyalty by resolving issues
• Support customer inquiries, including technical issues
• Provide customer acquisition, sales, service, and retention support

Requirements

• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details
• Ability to work a flexible 40 hour per week schedule, including nights, weekends, and overtime
• Ability to report to 2221 Lakeside Blvd, Richardson, TX 75082
• Minimum office presence of 5 days per week

Core Competencies

Demonstrates strong customer focus and problem-solving skills while effectively handling customer interactions across various channels. Proven ability to achieve sales targets through upselling and providing exceptional service in a fast-paced environment.

Highest-signal resume keywords

• Commissioned Sales Experience
• Customer Acquisition
• Problem-Solving Skills
• Attention to Detail
• Customer Service

Hard Skills

• Sales
• Upselling
• Billing Resolution
• Technical Support
• Customer Retention

Soft Skills

• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability

Industry Keywords

• Customer Interactions
• Fast-Paced Environment
• Service Issues
• Payment Collections
• Flexible Schedule