Commission-Driven Customer Success & Upsell Specialist

Jobtailor; Richardson (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

AT&T is seeking a results-driven customer sales and support representative in Richardson, TX. You will engage customers via calls, chats, and emails, upsell products, and close deals to meet sales and commission targets while resolving service and billing issues with clarity and empathy.

The role requires a flexible 40-hour schedule, including nights and weekends, and a minimum on-site presence of five days per week at 2221 Lakeside Blvd, Richardson.

Qualifications

• Commissioned sales experience preferred.
• Unwavering customer focus.
• Strong work ethic and dependability.
• Adaptability in a fast-paced environment.
• Strong problem-solving abilities.
• Attention to detail in billing and inquiries.
• Ability to work a 40-hour weekly schedule including nights, weekends, and overtime.
• Must report to 2221 Lakeside Blvd, Richardson, TX 75082.
• Minimum office presence of 5 days per week.

Responsibilities

• Serve as the voice of AT&T across calls, chats, and emails.
• Identify upsell opportunities and close deals to hit sales targets.
• Resolve service, billing, payments, and collections issues.
• Explain bills and product features clearly to customers.
• Troubleshoot basic problems and escalate when needed.
• Build customer confidence and loyalty through responsive service.
• Provide inquiries support across sales, service, and retention channels.

Skills

Commissioned sales experience

Customer focus

Work ethic

Adaptability

Problem solving

Attention to detail

Flexibility

Job description

AT&T is seeking a results-driven customer sales and support representative in Richardson, TX. You will engage customers via calls, chats, and emails, upsell products, and close deals to meet sales and commission targets while resolving service and billing issues with clarity and empathy.

The role requires a flexible 40-hour schedule, including nights and weekends, and a minimum on-site presence of five days per week at 2221 Lakeside Blvd, Richardson.