Customer Care Representative

Jobtailor; Richardson (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

AT&T is seeking a customer service specialist in Richardson, TX to support billing, service changes, and troubleshooting for AT&T products and services. You will work across multiple tools to resolve issues and explain bills and rate plans to customers.

The role emphasizes listening, clear communication, and helping customers with network, device, and service-related questions while coordinating with Tier 3 and external partners. Requires 1+ year of CS experience and flexibility with schedule.

Qualifications

• At least one year of customer service experience, call center experience preferred.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Occasional overtime may be required.
• Demonstrates unwavering customer focus and strong work ethic.
• Proven problem-solving and attention to detail.
• Excellent verbal and written communication.
• Ability to report to 2221 Lakeside Blvd, Richardson, TX 75082.
• Willingness to work 40 hours weekly.

Responsibilities

• Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services.
• Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and related services.
• Explain customer bills, rate plans, and AT&T product and service features.
• Troubleshoot and resolve voice and data issues across networks and interdependent elements.
• Engage Tier 3 network and IT support, third-party vendors, and suppliers to resolve service faults.
• Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and prepaid service.
• Assist customers with air cards, USB devices, and AT&T-provided software and applications.
• Manage customer accounts, activations, service changes, credit checks, collections, and accurate records.

Skills

Customer service experience

Problem-solving skills

Attention to details

Strong work ethic

Clear communication

Thoughtful listening

Flexibility

Unwavering customer focus

Tools

AT&T Products

AT&T Software

USB devices

Air cards

Job description

• Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services.
• Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and related services.
• Instill customer confidence and loyalty through thoughtful listening and clear communication.
• Explain customer bills, rate plans, and AT&T product and service features.
• Troubleshoot and resolve voice and data issues across multiple networks and interdependent network elements.
• Engage Tier 3 network and IT support, third-party vendors, and suppliers to resolve service faults.
• Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and prepaid service.
• Assist customers with air cards, USB devices, and AT&T-provided software and applications.
• Manage customer accounts, including activations, service changes, credit checks, collections, and accurate records and reports.
• Coordinate with departments, distribution centers, and management on order, return, inventory, and escalation issues.
• Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management.
• Sell products and services and make personalized recommendations based on customer needs.

Requirements

• At least one year of customer service experience preferred; call center experience preferred.
• Flexibility to work any schedule during hours of operation is essential, including day, evening, weekend, or holiday hours as assigned.
• Occasional overtime may be required.
• Unwavering Customer Focus
• Strong Work Ethic
• Problem-Solving Skills
• Attention to Details
• Ability to report to 2221 Lakeside Blvd, Richardson, TX 75082
• Ability to work 40 hours weekly

Core Competencies

Demonstrates strong customer service skills with a focus on problem-solving, attention to detail, and effective communication. Proficient in managing customer accounts and providing technical support for AT&T products and services.

Highest-signal resume keywords

• Customer Service Experience
• Problem-Solving Skills
• Attention to Detail
• Technical Support
• Sales Skills

Hard Skills

• Account Management
• Billing Support
• Service Changes
• Troubleshooting
• Network Coverage
• Rate Plans
• Inventory Management
• Technical Support
• Wireless Local Number Portability
• Prepaid Service

Soft Skills

• Customer Focus
• Strong Work Ethic
• Clear Communication
• Thoughtful Listening
• Flexibility

Industry Keywords

• Call Center Experience
• Service Faults
• Escalation Issues
• Returns and Exchanges
• Sales Recommendations

Tools & Technologies

• AT&T Products
• AT&T Software
• USB Devices
• Air Cards