Roadside Service Dispatcher

Government Employees Insurance Company; Tucson (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits starting Day 1

Paid time off & holidays

401(k) with up to 6% match

Tuition assistance (GEICO Strive)

Professional development & eLearning

Job summary

GEICO seeks a Roadside Service Dispatcher in Tucson, AZ to reassure customers and guide policyholders through coverage steps to get back on the road. You’ll handle incoming calls for glass claims, locksmith services, and tow requests while delivering excellent service and problem resolution.

The role requires a high school diploma or GED and offers in-office training with benefits and growth opportunities within a large insurer. Evening and weekend availability is expected.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Customer-facing experience preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Customer Interaction: Manage incoming calls and support glass claims, locksmith services, and tow truck requests.
• Problem Resolution: Resolve customer concerns ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Call center experience

Multitasking

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Job description

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

57108 Roadside Service Dispatcher

Your Impact at GEICO

As a Roadside Service Dispatcher, you'll reassure customers and offer solutions when they need us the most. You will guide policyholders through their coverage and steps to get back on the road safely.

What Makes This Opportunity Exciting?

Compensation & Incentives:

• Starting Salary: $18.00 per hour/$36,270 annually
• Differentials: +10% for evening shifts; +20% for weekends.

Benefits:

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).

Professional Growth:

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

Workplace Flexibility:

• Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

Office Location:

• 3050 South Martin Luther King Jr Way, Tucson, AZ 85713.

This role is currently an in-office position

How You'll Make a Difference

• Customer Interaction: Manage incoming calls and support glass claims, locksmith services, and tow truck requests.
• Problem Resolution: Resolve customer concerns ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We're Looking For

• Experience: Customer-facing experience preferred.
• Education: High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals (preferred).
• Available to work evenings, weekends, and holidays.

#geico500

The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads Learn more about GEICO Benefits