Customer Service Representative

Government Employees Insurance Company; Buffalo (NY); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health benefits

PTO and holidays

401(k) with match

Tuition assistance

Professional development

Job summary

GEICO in Getzville, NY is hiring an Auto Customer Service Representative to guide policyholders through coverage needs and changes. You’ll handle billing inquiries, provide recommendations, and support customers with world-class service.

The role requires experience in busy call centers, strong communication, empathy, and the ability to multitask across platforms. Evening and weekend availability is expected.

Qualifications

• Experience in high-volume call centers with KPIs and measurable goals.
• Effective communicator with strong listening and empathy.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma or GED

College degree preferred

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

What Makes This Opportunity Exciting?

• Compensation & Incentives: Starting Salary: $20.15/hour ($40,602.25 annually).
• Differentials: +10% for evening shifts; +20% for weekends.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

Workplace Flexibility

Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

Office Location

300 Crosspoint Pkwy Getzville, NY 14068

How You'll Make a Difference

Customer Interaction

Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.

Problem Resolution

Resolve customer concerns, ensuring a positive experience.

Product Knowledge

Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.

Meaningful Impact

Enhance customer satisfaction through meaningful interactions.

What We’re Looking For

Experience & Qualifications

Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. An effective communicator who understands the importance of listening and being empathetic. High School Diploma or GEDrequired; College degree preferred.

Core Skills

• Strong customer service
• interpersonal
• problem-solving
• empathy skills

Adaptability

Adaptable, detail-oriented, and able to prioritize and multitask across platforms.

Availability

Available to work evenings, weekends, and holidays.

#geico400 Annual Salary

$19.34 - $29.51 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads

Learn more about GEICO Benefits