Customer Service Representative

Klaich-Animal-Hospital; Reno (NV); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k)

Healthcare

PTO

Profit sharing

Uniform allowance

Job summary

Apploi is seeking a Customer Service Representative for a Northern Nevada veterinary hospital. The role focuses on delivering exceptional client experiences, assisting with scheduling, and supporting a cohesive team in a fast-paced setting.

Experience in veterinary or healthcare settings is a plus, but not required. Weekend work is not required, and the team emphasizes mentorship and high service quality for pets and their owners.

Qualifications

• CSR role requiring excellent communication and a positive attitude.
• Desire to teach and learn, with a focus on helping clients and pets.
• Ability to contribute to team growth and quality service.

Responsibilities

• Heavy client communication in person and over the phone in a busy environment.
• General filing and scheduling of appointments.
• Be a coach and mentor while elevating staff to perform at their best.
• Provide the best experience for pets and their owners.

Skills

Customer service

Communication

Mentoring

Job description

LEARN, CONTRIBUTE AND MAKE A DIFFERENCE!

If you want to grow with a business and be part of something that makes a difference to the lives of animals and their owners, we would like to talk to you!

Who We Are:

We are a high-quality veterinary hospital with caring, supportive team members who go above and beyond to provide exceptional animal care and phenomenal service to our clients.

We are looking for even more amazing team members who can help us continue to achieve this vision.

We are Northern Nevada’s oldest continuously running animal hospital.

What You’ll Do

Heavy client communication, both in person and over the phone in a busy environment.

General filing and scheduling of appointments.

Veterinary experience preferred, but not required.

Receive competitive pay, a 401(K), healthcare, PTO, Profit sharing, and a uniform allowance.

Work Monday through Friday, with weekends off.

Be a coach and mentor while also elevating staff members to perform at their best.

Provide the best experience for pets and their owners.

Who We Want:

A Customer Service Representative (CSR) who not only has technical skills, but also has the right attitude, a desire to teach and learn, and a passion for positively contributing to our clients’ experiences and the growth of the business.

There is no typical day. We are built to make a difference for the clients who trust us with their pets and that means we must be responsive to their needs, not focused on our own.

A role model, who is ethical, positive, and accountable for their own actions, and serves to improve the skills and abilities of those around them.

Why Work for Us:

Our business works every day to create a culture that allows us to thrive, do our best work, and build a strong, cohesive team.

We are fully committed to the growth and development of each of our employees as well as offering competitive pay and benefits.