Customer Service Representative

Animal Clinic of La Porte; Geneva (IL); On-site; USD 22,000 - 25,000; Part time

Job summary

Valley Animal Hospital is seeking a part-time Customer Service Representative to join our team and deliver outstanding client service while supporting hospital standards.

Responsibilities include handling calls, scheduling appointments, maintaining records, collecting payments, and assisting with triage and lobby duties in a collaborative environment.

Qualifications

• Strong multitasking abilities and reliable team player.
• Payment processing experience or familiarity with payments.
• Telephone and client communication skills.
• Basic veterinary knowledge preferred.
• Computer skills; knowledge of Vetcove is a plus.

Responsibilities

• Answer phone calls and schedule appointments.
• Maintain accurate client and patient records.
• Collect payments from clients.
• Provide emergency patient triage when needed.
• Keep lobby clean and welcoming.
• Address client questions or concerns.

Skills

Multi Task

Payment Handling

Telephone Skills

Client Communication

Veterinary Knowledge

Vetcove knowledge

Tools

Vetcove

Job description

Job Description

PART - TIME CUSTOMER SERVICE REPRESENTATIVE (CSR)

Valley Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a Part- Time Client Service Representative is to exceed client's expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns.

We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

You must have a strong foundational understanding and can perform the basic responsibilities including (but not limited to):

• Multi Task
• Payment Handling
• Telephone Skills
• Client Communication Skills
• Veterinary Knowledge
• Computer Skills-Knowledge of Vetcove is a plus!

Hours of Operation

Part-time candidates must have open availability to work through the week

• Mon - Fri (1pm - 6:00pm)
• Rotating Saturday (8:00am - 1:00pm)
• Closed Sundays

Hourly Wage Range: $16-$18 an hour

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose:

Give pets and the people who love them more quality years together

Mission:

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values:

Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.