Customer Service Representative

Express Employment Professionals - Bellevue, Wa; Redmond (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

A security communication products company in Redmond, WA is seeking a dedicated Customer Service Representative. The role involves processing customer orders, answering support calls, and providing technical information. Candidates should have strong communication skills and basic PC/networking knowledge. This full-time position is ideal for individuals passionate about customer service and willing to learn.

Qualifications

• Self-motivated and willing to learn new concepts.
• Strong verbal and written communication skills are vital.
• Aptitude for learning and retaining detailed technical information.

Responsibilities

• Heavy data and order entry.
• Processing customer orders in the system.
• Answering approximately 20-30 support phone calls per day.
• Answer 20–30 customer phone calls daily on features, functions, and troubleshooting.
• Collaborate with office staff and customers by phone.
• General PC use for support tickets, email, and product research.

Skills

Communication

Critical thinking

Problem-solving

Basic PC knowledge

Networking knowledge

Critical thinking

Problem-solving

English proficiency

Phone-based communication

Job description

Leading international manufacturer of intercom and security communication products is actively hiring for a passionate, dedicated and detail oriented Customer Service representative to join their team. The corporation's mission is to provide the most reliable and respected brand of security communication systems in the market.

Location: Redmond, WA

Responsibilities

• Heavy data and Order Entry
• Processing customer orders in the system
• Understanding and communicating product features, installation, programming, and troubleshooting methods to customers
• Creating tickets
• General PC use for support ticket creation, email, and product research
• Answering approximately 20-30 support phone calls per day, addressing a variety of questions from features & functions, programming, and troubleshooting
• Working with others in the office, as well as with customers on the phone

Qualifications

• Basic PC and networking knowledge
• Aptitude for learning and retaining detailed technical information
• Self-motivated and willing to learn new concepts
• A strong ability to communicate verbally and in writing
• Critical thinking, reasoning, and problem-solving skills are vital
• English proficiency, spoken and written
• Speaking on the phone for the majority of the day to people with wide range of knowledge and experience

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Administrative, and Product Management

Industries

• Security and Investigations
• Computer and Network Security
• Office Administration