Customer Service Representative

Sandvik; Battle Creek (MI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a customer service representative. You will handle customer inquiries, manage orders, and work with cross-functional teams to enhance customer satisfaction. The role offers the flexibility of remote work and opportunities for career growth within a supportive culture.

Qualifications

• 2–6 years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales for competitive quotes.

Skills

Communication

Problem-Solving

Independence

Customer Service

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive culture that values passion for customers and personal commitment
- Chance to be part of an innovation-driven company that values new ideas
- Collaboration with cross-functional teams to enhance customer experience

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Identify and address potential delays proactively using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in e-commerce customer engagement initiatives
- Familiarity with CRM management systems
- Previous experience in a manufacturing or engineering environment
- Demonstrated commitment to continuous improvement and teamwork
- Knowledge of logistics and procurement processes

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #InnovationDriven

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.