Customer Service Representative

Guildgaragegroup; Raleigh (NC); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off

401(k) with company match

Employee Discounts

Career growth opportunities

Job summary

Guildgaragegroup in Raleigh, NC is seeking a friendly and proactive Customer Service Representative. In this role, you will provide exceptional service, manage high call volumes, and work closely with internal teams. We value your voice and support your growth in a team-oriented environment.

You will receive competitive hourly pay and benefits, including health and dental insurance, paid time off, and opportunities for advancement.

Qualifications

• 1+ year of customer service experience, preferably in home services.
• Ability to communicate clearly and listen actively.
• Organized with strong multitasking skills.

Responsibilities

• Provide empathetic and professional customer service.
• Handle high volume of incoming calls efficiently.
• Document customer interactions accurately.
• Coordinate with technicians for service delivery.

Skills

Customer service experience

Strong communication skills

Time management

Multitasking abilities

Team player

Familiarity with ServiceTitan

Education

High school diploma or equivalent

Job description

Hourly Pay: $18–$20 | Full-Time Position

Shift: Monday - Friday 8am-5pm

We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Raleigh, NC team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You’ll Be Doing:

• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

What We’re Looking For:

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
• Willing to work a Saturday rotation.
• High school diploma or equivalent

Why You’ll Love It Here:

• Supportive, team‑oriented culture where your contributions matter
• Clear pathways for advancement—we promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorshipA growing company with a reputation for excellence and integrity

What We Offer:

• Hourly Pay: $18–$20, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

Location: Raleigh, NC

Position Type: Full-Time, Hourly

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, GDS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.