Customer Service Representative

Guild Garage Group; Pelham (AL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off and Paid Holidays

401(k) with company match

Employee Discounts and Referral Program

Job summary

A reputable service company in Pelham, AL, is looking for a Customer Service Representative. In this full-time role, you will handle customer inquiries across multiple channels, providing exceptional service and support. Ideal candidates will have over a year of customer service experience, strong communication skills, and a friendly demeanor. The position offers an hourly pay of $16–$20, health benefits, and opportunities for advancement within the organization.

Qualifications

• 1+ year of customer service experience is preferred.
• Strong communication and active listening skills are essential.
• Must be organized with excellent multitasking abilities.

Responsibilities

• Provide exceptional service via phone, email, and chat.
• Handle a high volume of incoming calls.
• Accurately document customer interactions.

Skills

Customer service experience

Strong communication skills

Time management

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Join Red Mountain Garage Doors – Where Every Call Opens the Door to a Great Career!

Customer Service Representative | Pelham, AL

Hourly Pay: $16–$20 | Full-Time Position

Do you thrive on helping others, solving problems, and being part of a winning team? Let’s talk. Your future starts here!

What You’ll Be Doing:

As the voice of Red Mountain Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

Provide professional, empathetic customer service with a positive attitude.

Handle a high volume of incoming calls efficiently and effectively.

Communicate clearly across multiple channels to resolve issues and provide timely updates.

Research and recommend solutions that best fit customer needs.

Accurately document customer interactions and maintain up-to-date records.

Coordinate with technicians and internal teams for seamless service delivery.

Develop a deep understanding of our services and become a trusted resource.

What We’re Looking For:

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plus—training provided for the right candidate
• Willing to work a Saturday rotation
• High school diploma or equivalent

Why You’ll Love It Here:

• Supportive, team‑oriented culture where your contributions matter
• Clear pathways for advancement—we promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorship
• A growing company with a reputation for excellence and integrity

What We Offer:

• Hourly Pay: $16–$20, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

Apply today and help us open the door to an even brighter future—for you and our customers.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Red Mountain may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.