Customer Service Representative

Guildgaragegroup; Indianapolis (IN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health, Vision, Dental benefits

PTO and Holidays

401k and matching

Employee Discount

Opportunities for advancement

Job summary

Guildgaragegroup is seeking a dedicated Customer Service Representative to join their team in Indianapolis, IN. The role focuses on providing excellent customer service, solving problems, and collaborating with team members to enhance customer experiences.

Applicants should possess strong communication skills and be adaptable under pressure. Opportunities for advancement and thorough training are provided, making it a great place to start a meaningful career.

The position offers a competitive pay range of $15–$18 per hour, along with benefits including health and dental coverage.

Qualifications

• 1+ year in a customer service role, preferably in home services or tech.
• Familiarity with ServiceTitan is a plus but not required.
• Ability to handle high volumes of calls professionally.

Responsibilities

• Deliver top-notch service with a positive and professional approach.
• Handle calls, emails, and chats with efficiency.
• Work closely with team members and technicians.

Skills

Communication skills

Active listening

Organization

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let’s Talk. Your Future Starts Here!

At Garage Door Doctor, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.

What You’ll Be Doing:

• Deliver top‑notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels (email, chat, phone) to solve problems and provide updates.
• Think on your feet, research solutions, and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services that benefit the customer.
• Work closely with technicians and team members to ensure seamless service.
• Learn our services inside and out—becoming a go‑to expert.

What We’re Looking For:

• 1+ year in a customer service role (bonus points if it's in home services or tech!)
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).
• A team player who’s excited about growth and making a real impact.
• High school diploma or equivalent.

Why You’ll Love It Here:

• Team-first culture where your contributions matter.
• Opportunities for advancement—we love to promote from within!
• Respect, recognition, and rewards for hard work and dedication.
• Hands‑on training and mentorship to help you shine.
• A chance to build a career with a growing, respected local company.

This position is based in our Indianapolis, IN office—where great things are happening every day.

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching.
• Employee Discount.
• Employee Referral.
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success.
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range: $15–$18 USD