Customer Service Pro - Growth, Training & Team Focus

Guild Garage Group; Raleigh (NC); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off and Paid Holidays

401(k) with company match

Employee Discounts and Referral Program

Job summary

Guild Garage Group is seeking a Customer Service Representative in Raleigh, NC, offering an hourly wage of $18–$20 for full-time shifts from Monday to Friday. The ideal candidate will thrive in a supportive environment, assisting customers through phone, email, and chat.

Responsibilities include delivering exceptional service, handling customer inquiries, and documenting interactions. Candidates should have over a year of experience, with home services experience being a plus. Great opportunities for career growth and employee benefits are provided.

Qualifications

• 1+ year of customer service experience, preferably in home services.
• Organized, with excellent time management and multitasking abilities.
• Familiar with handling high volume incoming calls.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat.
• Provide professional and empathetic customer service.
• Document customer interactions and maintain records.

Skills

Customer service experience

Strong communication skills

Active listening skills

Time management

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Guild Garage Group is seeking a Customer Service Representative in Raleigh, NC, offering an hourly wage of $18–$20 for full-time shifts from Monday to Friday. The ideal candidate will thrive in a supportive environment, assisting customers through phone, email, and chat.

Responsibilities include delivering exceptional service, handling customer inquiries, and documenting interactions. Candidates should have over a year of experience, with home services experience being a plus. Great opportunities for career growth and employee benefits are provided.