Customer Service Representative

TEKsystems; Raleigh (NC); Remote; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO/Time Off

Job summary

TEKsystems in Raleigh, NC is seeking a Customer Service Specialist for a remote contract-to-hire role. You will learn the full front-end process, handle inbound/outbound calls, verify insurance, obtain pre-authorization, and educate patients on financial responsibilities.

Responsibilities include processing orders, documenting information, navigating EMR systems, and communicating trends with insurance carriers. Prior call center experience and MS Office skills are required.

Qualifications

• 1+ years of call center experience.
• Experience with Microsoft Office.

Responsibilities

• Develop and maintain working knowledge of current products and services offered by the company.
• Answer all calls and emails in a timely manner, in adherence to their goals.
• Document all call information according to standard operating procedures.
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
• Review all required documentation to ensure accuracy.
• Accurately process, verify, and/or submit documentation and orders.
• Complete insurance verification to determine patients eligibility, coverage, co-insurances, and deductibles.
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required.
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
• Enter and review all pertinent information in EMR system including authorizations and expiration dates.
• Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies.
• Verify insurance carriers are listed in the companys database system, if not request the new carrier is entered.
• Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.

Skills

Call center experience

Customer service

Tools

Microsoft Office

Job description

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Responsible for obtaining, analyzing, and verifing the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties

• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner, in adherence to their goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation and orders
• Complete insurance verification to determine patients eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system including authorizations and expiration dates
• Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
• Verify insurance carriers are listed in the companys database system, if not request the new carrier is entered
• Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.

Skills & Qualifications

1+ years of call center experience

Experience with Microsoft Office

Job Type & Location

This is a Contract to Hire position based out of Raleigh, NC.

Pay And Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 27, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.