Customer Service Representative - Benefits & Member Support

TEKsystems; Cleveland (OH); Remote; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Customer Service Representative for Benefits & Member Support. This contract role is based out of Cleveland, OH, with fully remote work options.

You will assist members, providers, and internal partners with benefits, eligibility, claims, and coverage information while delivering a compassionate, accurate service experience. You’ll research questions, document interactions, and escalate when needed.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Friendly, professional, and customer-focused approach.
• Strong listening skills with empathy and patience.
• Attention to detail and follow-through.
• Strong organizational and time-management skills.
• Ability to meet deadlines and manage multiple priorities.
• Comfortable learning new systems and processes.
• Strong problem-solving skills to resolve customer needs.
• Maintain professionalism with sensitive conversations.
• Motivated to learn, improve and contribute to team success.
• Authorized to work for any employer in the United States.

Responsibilities

• Provide friendly, professional support to members, providers, and internal partners through phone, email, and written communication.
• Answer questions related to benefits, eligibility, claims, coverage details, and provider services.
• Research customer questions and aim to resolve issues during the first interaction.
• Explain information clearly so customers understand their benefits and next steps.
• Listen carefully and show empathy, especially with sensitive concerns.
• Escalate issues through appropriate channels when needed.
• Document customer interactions, resolutions, and follow-up items accurately.
• Navigate multiple systems and resources with attention to detail.
• Meet individual and team expectations for quality, accuracy, productivity, and service.
• Complete onboarding, role-specific training, and ongoing learning requirements.
• Build expertise in available benefit plans and internal procedures.
• Participate in team meetings and process-improvement discussions.
• Demonstrate accountability and integrity in daily interactions.
• Support additional projects and operational needs as assigned.

Skills

Customer service

Verbal communication

Written communication

Empathy

Problem solving

Time management

Education

High school diploma or GED

Job description

Customer Service Representative Benefits & Member Support

Are you someone who enjoys helping people, solving problems, and making complicated information easier to understand? Were looking for a customer-focused professional who can provide knowledgeable, compassionate support to members, providers, and internal partners.

In this role, youll assist customers with questions about benefits, eligibility, claims, coverage, and provider information . Youll be empowered to research questions, find solutions, and create a positive experience with every interaction.

If youre organized, comfortable working across multiple systems, and enjoy being the person others can count on for answers, this could be a great opportunity for you.

What Youll Do

• Provide friendly, professional support to members, providers, and internal partners through phone, email, and written communication.
• Answer questions related to benefits, eligibility, claims, coverage details, and provider services.
• Research customer questions and work toward resolving issues during the first interaction whenever possible.
• Explain information clearly and confidently so customers understand their benefits and next steps.
• Listen carefully and show empathy, especially when assisting customers with sensitive or complex concerns.
• Recognize when an issue requires additional support and elevate it through the appropriate channels.
• Document customer interactions, resolutions, follow-up items, and other important details accurately.
• Navigate multiple systems and resources while maintaining excellent attention to detail.
• Meet individual and team expectations for quality, accuracy, productivity, and service.
• Complete onboarding, role-specific training, and ongoing learning requirements to continually strengthen your knowledge.
• Build expertise in available benefit plans, internal procedures, service standards, and business guidelines.
• Participate in team meetings, coaching sessions, training opportunities, and process-improvement discussions.
• Demonstrate accountability, sound judgment, curiosity, respect, inclusiveness, and integrity in daily interactions.
• Support additional projects and operational needs as assigned.

What Were Looking For

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Friendly, professional, and customer-focused approach.
• Strong listening skills with the ability to communicate with empathy and patience.
• Excellent attention to detail and consistent follow-through.
• Strong organizational and time-management skills.
• Ability to meet deadlines and manage multiple priorities.
• Comfortable learning new systems, processes, and benefit-related information.
• Strong problem-solving skills with a desire to resolve customer needs effectively.
• Ability to remain professional when handling challenging or sensitive conversations.
• Motivated to learn, improve, and contribute to team success.
• Authorized to work for any employer in the United States.
• Demonstrates the core values of Accountability, Courage, Integrity, Curiosity, and Inclusion.

Why Youll Love This Opportunity

This is a great opportunity for someone who wants to build their experience in customer service and benefits support while doing work that genuinely helps people. Youll develop valuable knowledge around benefits, claims, eligibility, and coverage while strengthening your communication, problem-solving, and customer relationship skills.

Job Type & Location

This is a Contract position based out of Cleveland, OH.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Cleveland, OH.

Application Deadline

This position is anticipated to close on Nov 27, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.