Customer Service Representative- FULLY REMOTE

TEKsystems; Charlotte (NC); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is hiring a fully remote Customer Service Representative to support a financial client. The role involves handling 40–50 calls daily, providing accurate benefit and claim information, and entering claim data while on calls.

Ideal candidates have 1+ year of customer service experience, preferably in healthcare or financial services, with strong data entry and multitasking skills. The position is contract-to-hire and remote, with EST business hours.

Qualifications

• 1+ year of customer service experience, ideally remote CS.
• Healthcare or financial services customer service experience is ideal.
• Experience with claims customer service.
• Able to enter information quickly and accurately while on calls.

Responsibilities

• Provide customers with timely, accurate benefit and claim information.
• Solicit and enter information to process claims accurately and timely.
• Record summaries of information in the claim system with accuracy and clarity.
• Issue timely claim acknowledgement correspondence.
• Process incoming documents with high coding integrity and distribute promptly.

Skills

Customer service

Data entry

Call center

Job description

TEKsystems is hiring FULLY REMOTE Customer Service Representative to work for a financial client.

This position would interview right away and would start within the next couple of weeks!

Job Description

• Average 40-50 Customer Service Calls per day
• Provide customers with timely, accurate, and customer-focused benefit and claim information.
• Solicit and enter the information needed to enter and process claims accurately and in a timely manner
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user
• Issue timely and accurate claim acknowledgement correspondence
• Process incoming documents with high coding integrity and distribute immediately

Qualifications

• 1+ year of customer service experience, ideally remote CS.
• Healthcare customer service or financial services customer service is ideal.
• Claims customer service.
• What does the ideal candidate look like? Friendly personality/team player. Able to provide exceptional customer service-call center experience strongly preferred. Able to meet strict attendance expectations and call metrics. Needs to enter information into the system while on the phone with a customer quickly and accurately (data entry). Ability to multi-task, this is not strictly telephone work. Good with working on a computer and on the phones all day.

Hours

Monday- Friday- 2 shifts open 9:30am-6:00pm or 10:00am- 6:30pm EST

Pay

$20/hr.

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life &D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.