Onsite Medical Receptionist

TEKsystems; Saginaw (MI); On-site; USD 23,000 - 26,000; Full time

Job summary

TEKsystems in Saginaw, MI is seeking a Customer Service Representative for a healthcare office environment. You will handle patient inquiries, process orders, verify insurance, and support clinicians and billing staff to ensure smooth patient experiences.

This contract-to-hire role offers onsite work, a daytime schedule Monday-Thursday and Friday, with paid training and opportunities to grow in healthcare services. Strong communication and data-entry skills are essential to succeed.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent phone communication and interpersonal skills.
• Strong data entry and computer skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional and friendly demeanor when interacting with patients and healthcare professionals.
• Comfortable working both independently and as part of a team.
• Healthcare experience is preferred but not required.
• College coursework, degree, or related certifications are a plus.

Responsibilities

• Receive and process orders via phone and fax.
• Assist patients with questions regarding home medical equipment and billing.
• Accurately enter and maintain patient information in the system.
• Verify insurance coverage and obtain required authorizations.
• Process orders and supporting documentation.
• Secure prescriptions and required paperwork for services.
• Communicate effectively with patients, physicians, referral sources, and healthcare partners.
• Answer questions related to insurance claims and patient billing.
• Welcome and assist walk-in customers at the retail location.
• Maintain strong relationships with referral sources and healthcare providers.

Skills

Customer service

Phone skills

Data entry

Multitasking

Interpersonal skills

Healthcare experience preferred

Education bonus

Education

College coursework or degree

Tools

Data entry software

Job description

Customer Service Representative - Healthcare

Location: Saginaw, MI

Schedule: Monday-Thursday 8:30 AM - 5:00 PM, Friday 8:30 AM - 4:30 PM

About the Opportunity

We are seeking a customer-focused and organized Customer Service Representative to join a fast-paced healthcare office environment. This role is ideal for someone who enjoys helping patients, working with healthcare professionals, and managing multiple responsibilities throughout the day.

Key Responsibilities

• Receive and process orders via phone and fax
• Assist patients with questions regarding home medical equipment and billing
• Accurately enter and maintain patient information in the system
• Verify insurance coverage and obtain required authorizations
• Process orders and supporting documentation
• Secure prescriptions and required paperwork for services
• Communicate effectively with patients, physicians, referral sources, and healthcare partners
• Answer questions related to insurance claims and patient billing
• Welcome and assist walk-in customers at the retail location
• Maintain strong relationships with referral sources and healthcare providers

Qualifications

• Minimum of 1 year of customer service experience
• Excellent phone communication and interpersonal skills
• Strong data entry and computer skills
• Ability to multitask and stay organized in a fast-paced environment
• Professional and friendly demeanor when interacting with patients and healthcare professionals
• Comfortable working both independently and as part of a team
• Healthcare experience is preferred but not required
• College coursework, degree, or related certifications are a plus

Preferred Experience

• Insurance verification
• Medicare, Medicaid, Blue Cross Blue Shield, Blue Care Network, UnitedHealthcare, or VA benefits
• Medical office, healthcare, durable medical equipment (DME), or patient services experience
• Administrative support and customer-facing responsibilities

Training & Development

This position offers a comprehensive hands-on training program. New team members receive direct guidance, real-time feedback, and structured support while learning job responsibilities. Training is highly interactive and designed to build confidence and long-term success in the role.

What We're Looking For

The ideal candidate is:

• Customer-focused and service-oriented
• Exceptionally organized
• Detail-oriented and accurate
• Comfortable handling multiple tasks simultaneously
• Adaptable in a structured, fast-paced environment
• Passionate about helping others

Job Type & Location

This is a Contract to Hire position based out of Saginaw, MI.

Pay and Benefits

The pay range for this position is $17.00 - $18.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Saginaw, MI.

Application Deadline

This position is anticipated to close on Nov 27, 2026.

Workplace Type

This is a fully onsite position in Saginaw,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.