Patient Services Coordinator

TEKsystems; Roanoke (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

HSA

Job summary

TEKsystems is seeking a contract, on-site operator in Roanoke, VA to handle high-volume calls, triage, and routing for patients and staff. The role includes opening/closing the switchboard, paging management, and light clerical duties in a healthcare environment.

Responsibilities include courteous caller interactions, accurate message relay, and coordinating with clinical staff for emergencies while maintaining smooth workflow. This is an onsite role in Roanoke, Virginia.

Qualifications

• Experience verifying insurance coverage and benefits.
• Experience scheduling and triaging calls in clinical settings.
• Strong customer service and clear communication for callers and staff.

Responsibilities

• Answer incoming calls promptly and connect to the correct extension.
• Take and relay messages accurately and timely.
• Respond to emergencies and urgent calls; direct callers to clinical staff as needed.
• Perform switchboard functions: triage, connect/transfer, conference setup, and reporting issues.
• Provide courteous phone contact and assist callers professionally.
• Open and close the switchboard; manage in-house paging system.
• Perform clerical duties to maintain department workflow.

Skills

Insurance verification

Call triage

Healthcare setting

Phone support

Job description

This role is onsite Monday-Friday in Roanoke Virginia

Top Skills

• At least 1 year of experience doing insurance verification.
• Experience scheduling and triaging calls within a healthcare/clinician setting.

Description

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Take and relays messages in an accurate and timely manner.
• Responds to emergencies and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Job Type & Location

This is a Contract position based out of Roanoke, VA.

Pay And Benefits

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Roanoke, VA.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in Roanoke,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.