Call Center Representative

TEKsystems; San Diego (CA); Vor Ort; USD 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Zusammenfassung

TEKsystems is seeking a Call Center Representative (Healthcare) for an onsite role in San Ysidro, CA. The position starts as a contract and can convert to permanent based on performance, with a standard training schedule followed by a 10:00 AM–6:30 PM shift.

You will handle 60–80 calls daily, assist with patient scheduling, manage EMR records, and coordinate with multiple departments to ensure a smooth patient experience. Bilingual Spanish is a plus.

Qualifikationen

• Minimum 3 years of recent call center experience (any industry).
• Healthcare Call Center Experience Preferred.
• Strong phone presence and customer service skills.
• Excellent verbal and written communication skills.
• High School Diploma or GED required.
• Reliable work history; stable tenure preferred.
• Ability to multitask in a fast-paced environment.
• Spanish bilingual skills are a plus.

Aufgaben

• Answer inbound calls from patients, insurance companies, vendors, and medical facilities.
• Handle a high-volume call environment of approximately 60-80 calls per day.
• Provide exceptional customer service by actively listening and assisting callers.
• Schedule, reschedule, and cancel patient appointments.
• Route patient calls to the appropriate departments.
• Take accurate messages and document information in internal systems.
• Assist patients with appointment-related inquiries and follow-up scheduling.
• Maintain accurate records within the EMR system.
• Collaborate with internal departments to ensure a positive patient experience.

Kenntnisse

Call center experience

Healthcare call center experience

Phone communication

Customer service

Verbal communication

Written communication

Multitasking

Spanish bilingual

Ausbildung

High School Diploma or GED

Tools

EMR system

Jobbeschreibung

Call Center Representative (Healthcare) - San Ysidro, CA

Location

San Ysidro, CA

100% Onsite

Schedule

• Training schedule typically follows the trainer's hours: 8:00/8:30 AM - 5:00 PM
• After training, candidates are generally moved to a 10:00 AM - 6:30 PM shift

What You\'ll Do

• Answer inbound calls from patients, insurance companies, vendors, and medical facilities
• Handle a high-volume call environment of approximately 60-80 calls per day
• Provide exceptional customer service by actively listening and assisting callers
• Schedule, reschedule, and cancel patient appointments
• Route patient calls to the appropriate departments
• Take accurate messages and document information in internal systems
• Assist patients with appointment-related inquiries and follow-up scheduling
• Maintain accurate records within the electronic medical record (EMR) system
• Collaborate with internal departments to ensure a positive patient experience

Qualifications

• Minimum 3 years of recent call center experience (any industry)
• Healthcare Call Center Experience Preferred
• Strong phone presence and customer service skills
• Excellent verbal and written communication skills
• High School Diploma or GED required
• Reliable work history (stable job tenure preferred)
• Ability to multitask and work in a fast-paced environment
• Spanish bilingual skills are a plus

We\'re Looking For Someone Who Is

• Professional and patient-focused
• Comfortable handling a high volume of calls
• Detail-oriented and organized
• A strong communicator who enjoys helping others
• Dependable and team-oriented

Job Type & Location

This is a Contract to Hire position based out of San Diego, CA.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of San Diego, CA.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully onsite position in San Diego,CA.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.