Customer Service Representative

National-Seating-; Raleigh (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education...

Job summary

National Seating & Mobility (NSM) is seeking a dedicated individual to handle phone requests, coordinate orders, and assist with work orders and data entry. The role supports clinicians and branch staff to ensure accurate client information and funding eligibility, while also performing inventory and delivery duties.

As part of NSM, you’ll contribute to a team focused on helping clients move through life with comprehensive mobility solutions. This is a full-time, on-site position in Raleigh, NC.

Qualifications

• High School Diploma or G.E.D. required.
• Strong organizational skills.
• Customer/client focus essential.

Responsibilities

• Answer phone calls and manage requests in a helpful, professional manner.
• Manage orders by coordinating with branch staff, clients, clinicians, and caregivers.
• Assist in completing work orders, verifying client information, equipment details, and funding eligibility.
• Perform data entry, clerical tasks, assist with inventory, and receive deliveries.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

Full-time Opportunity| 8- hour shift (day) | Monday - Friday | Competitive Pay

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position:

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Company paid holidays
• 401k Company Match
• Tuition reimbursement and Education Assistance

#NSMT1

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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