Customer Service Representative

Schweitzer Engineering Laboratories (SEL); Pullman (WA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

ESOP

Health insurance

Paid holidays

Vacation days

Paid sick days

Family & medical leave

Tuition assistance

Engineering development programs

Wellness benefits

Job summary

Schweitzer Engineering Laboratories is seeking a Customer Service Representative to support our Sales and Customer Service division in Pullman, WA. You will provide world-class service, handle orders, quotes, RMAs, and pricing, and coordinate with sales on deliverables.

Ideal candidates have at least 1 year in customer service, an associate degree or related business experience, strong computer skills, and the ability to travel regionally up to 10%.

Qualifications

• At least 1 year of customer service experience.
• Associate degree or related business experience.
• Strong computer skills.
• Willing to travel regionally up to 10%.
• Able to learn product concepts and technical details.
• Strong writing and communication skills.
• Experience with ERP or CRM tools.
• Experience in a technical sales environment.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Handle regional customer support: orders, quotes, RMAs, pricing and contract negotiations.
• Create and maintain customer specifications; communicate with sales on deliverables.
• Complete required CSR process certifications.
• Use policy and company procedures to resolve standard regional problems.
• Assist with customer feedback tracking and drive customer satisfaction.

Skills

Customer service

Communication

Writing & proofreading

Teamwork

Problem solving

Education

Associate degree

Tools

ERP tools

CRM tools

Job description

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service division. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA’s, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you:

• Have a minimum of 1 year of customer service experience.
• Have an associate degree or related business experience.
• Have strong computer skills.
• Can travel regionally up to 10% of the time.
• Can learn concepts and technical details of products.
• Have strong writing, proofreading, documentation, and communication skills.
• Can learn new skills and assume new responsibilities.
• Can work cooperatively in a team environment.
• Have experience with ERP or CRM tools.
• Have experience in a technical sales environment.

Location

This position is located inPullman, WA. Nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

We anticipate filling this position as a Customer Service Representative I at $26.75 – $32.00 per hour. Our salary ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAMfilteror reach out to us at [e-mail].

SEL is an Equal Opportunity Employer: Vets/Disabled.