Customer Service Representative

Schweitzer Engineering Laboratories, Inc.; Pullman (WA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

ESOP

Health benefits

401(k)

Job summary

Schweitzer Engineering Laboratories, Inc. in Pullman, WA, is seeking a Customer Service Representative to support our Sales and Customer Service division.

The role focuses on delivering world-class service to internal and external customers and learning the technical details of SEL's products. You will enter orders, quotes, RMAs, pricing and contracts, communicate deliverables to customers and sales reps, and pursue customer satisfaction through policy-driven problem solving.

Qualifications

• Minimum 1 year of customer service experience.
• Associate degree or related business experience.
• Strong computer skills and ability to learn technical product details.
• Willingness to travel regionally up to 10%.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders, quotes, RMAs, pricing, and contracts; maintain customer specs.
• Communicate with customers and sales reps on deliverables and issues.
• Complete required CSR process certifications.
• Resolve standard problems using company policies.
• Assist with customer feedback tracking and drive satisfaction.

Skills

Customer service

Communication skills

Writing and proofreading

Teamwork

Problem-solving

Education

Associate degree or related business experience

Tools

ERP/CRM tools

Job description

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service division. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you:

• Have a minimum of 1 year of customer service experience.
• Have an associate degree or related business experience.
• Have strong computer skills.
• Can travel regionally up to 10% of the time.
• Can learn concepts and technical details of products.
• Have strong writing, proofreading, documentation, and communication skills.
• Can learn new skills and assume new responsibilities.
• Can work cooperatively in a team environment.
• Have experience with ERP or CRM tools.
• Have experience in a technical sales environment.

Location

This position is located in Pullman, WA. Nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.

Benefits and Compensation

Competitive pay. Superior benefits. Inspiring work.

Pay Range Data We anticipate filling this position as a Customer Service Representative I at $26.75 - $32.00 per hour. Our salary ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options. We offer top tier medical, prescription, dental, vision, life, and disability insurance.

We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay. We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [e-mail].

SEL is an Equal Opportunity Employer: Vets/Disabled. SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.